Transcription of PRODUCTION AND OPERATIONS MANAGEMENT …
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PRODUCTION AND OPERATIONS MANAGEMENT …
OPERATIONS in Financial Services An OverviewEmmanuel D. (Manos) HatzakisGoldman Sachs Asset MANAGEMENT , Goldman, Sachs & Co., New York, New York 10282-2198, USA, K. NairDepartment of OPERATIONS and Information MANAGEMENT , School of Business, University of Connecticut, Storrs, Connecticut 06269-1041, L. PinedoDepartment of Information, OPERATIONS and MANAGEMENT Science, Leonard N. Stern School of Business, New York University,New York, New York 10012-1106, USA, provide an overview of the state of the art in research on OPERATIONS in financial services. We start by highlighting anumber of specific operational features that differentiate financial services from other service industries, and discusshow these features affect the modeling of financial services. We then consider in more detail the various different researchareas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cashmanagement, waiting line analysis for capacity planning, personnel scheduling, operational risk MANAGEMENT , and pricingand revenue MANAGEMENT .
634 Production and Operations Management 19(6), pp. 633–664, r 2010 Production and Operations Management Society bond, or stock certificates, much of the transactions are in the form of bits and bytes.
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