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QUALITY CONTROL AND CONTINUOUS …
97 PERFORMANCECOMPETENCIESA fter you have finished reading thischapter, you should be able to: Explain management s responsi-bilities in leading a QUALITY system Describe how QUALITY affects pro-ductivity, as well as employeeand customer satisfaction Explain three reasons why supervisors are often in the bestposition to champion trainingprograms Explain confirming signs andnegating signs and describe theexchange rate between the two Explain and facilitate simpleprocess improvement efforts foryour teamchapter sevenQUALITY CONTROLAND CONTINUOUSIMPROVEMENT QUALITY is everyone s responsibility.
100 Chapter 7 To illustrate this point, all fourteen points in Deming’s philosophy pertain to the managers. According to Deming, workers, management, vendors, and investors are
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