Transcription of QUALITY CONTROL AND CONTINUOUS …
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QUALITY CONTROL AND CONTINUOUS …
97 PERFORMANCECOMPETENCIESA fter you have finished reading thischapter, you should be able to: Explain management s responsi-bilities in leading a QUALITY system Describe how QUALITY affects pro-ductivity, as well as employeeand customer satisfaction Explain three reasons why supervisors are often in the bestposition to champion trainingprograms Explain confirming signs andnegating signs and describe theexchange rate between the two Explain and facilitate simpleprocess improvement efforts foryour teamchapter sevenQUALITY CONTROLAND CONTINUOUSIMPROVEMENT QUALITY is everyone s responsibility.
98 Chapter 7 American pioneers in quality control is incalculable. Collectively, their philosophies have literally changed the fundamental values of industries throughout the world.
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