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Quality Strategic Framework - St. Michael's

Quality Strategic FrameworkTABLE OF Executive Summary .. Introduction .. 4 The St. Michael s Quality Journey .. 4 Lessons Learned From Our Quality Journey .. Quality Strategic Framework Development.. 9 Development Process .. Quality Strategic Framework : HOW .. 12 Vision: The Best Patient Experience .. 12 Strategy: Create a Culture of Continuous Quality Improvement.. 13 Principles.. 13 Goals .. 15 Enablers: Leadership, Infrastructure, Engagement .. Final Thoughts: The Continuing Journey.. Appendices.. 202 Quality Strategic EXECUTIVE SUMMARYSt. Michael s has a rich history of serving every person who comes to us in need with Quality compassionate care.

2.0 INTRODUCTION The St. Michael’s Quality Journey St. Michael’s has a rich history of providing excellent, compassionate care. As an academic health sciences

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