Refund Information - American Airlines Group

Refund Information Refund requests for travel agencies Address of AA Passenger Refunds Bereavement and Critical Illness Duplicate Ticket Refunds Expired Ticket Government Transportation Request (GTR) Military Waivers Non-Refundable Ticket Exchanges Refund Status Requests schedule Change or Flight Delay Refunds schedule Irregularity / Cancelled Flights Refunds Taxes and Fees Refund Requests Ticket Validity Refund requests for travel agencies : agencies are permitted to process a Refund on a non-refundable ticket(s) when following the published guidelines as follows: Original tickets issued prior to April 8, 2020 schedule Change flight delay of 60+ minutes schedule Irregularity / (IROPS) guidelines flight delay of 60+ minutes or cancelled flight Customer must be Holding Confirmed (HK) at the time of the change Travel Notice refer to the specific event Reduction/Suspension of Service refer to specific protection policy See schedule Change guidelines Tickets issued on/after April 8, 2020 schedule Change flight delay of more than 240 minutes schedule Irregularity / (IROPS) guidelines flight delay of more than 90 minutes or cancelled flight Customer must be Holding Confirmed (HK) at the time of the c

Agencies are permitted to process a refund on a non-refundable ticket(s) when following the published guidelines as follows: Original tickets issued prior to April 8, 2020 • Schedule Change – flight delay of 60+ minutes • Schedule Irregularity / (IROPS) guidelines – flight delay of 60+ minutes or cancelled flight

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