Transcription of Reimagining customer relationships - EY
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Reimagining customer relationships - EY
Reimagining customer relationshipsKey findings from the EY global consumer Insurance survey 201403 Executive summary 05 About this report methodology 06 Introduction 08 Key finding 1: High turnover and low trust signal serious relationship Key finding 2: Just because they leave you doesn t mean they don t love Key finding 3: Insurers have so few interactions with their customers that each one becomes a critical moment of truth. 32 Key finding 4: Consumers want more frequent, meaningful and personalized communications. 38 Key finding 5: As consumers embrace digital, insurers must rethink their distribution strategies and partner Conclusion48 ContactsContentsFor additional information about this survey , go to years after EY s inaugural global consumer Insurance survey , results from the 2014 survey confirm that the insurance indust
Two years after EY’s inaugural Global Consumer Insurance Survey, results from the 2014 survey confirm that the insurance industry faces the same type of digital-driven and consumer-led disruption that retail, banking, media and entertainment and other sectors have experienced.
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