Transcription of Relationship between Customer Satisfaction and …
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Relationship between Customer Satisfaction and …
Abstract Mobile banking has marked itself as an emerging technology adopted by banks around the globe. The purpose of this research is to identify the key factors of mobile technology adoption which influence Customer Satisfaction in Pakistan. Questionnaires are used to conduct data collection and then analyzed using statistical techniques: regression analysis, correlation and factor analysis. The findings show that Customer s concerns about security, authenticity and reliability of the technology are of significance. The results imply that firms should focus upon IT application, innovative services, security, Customer trust and risk as these are the key indicators of technology adoption. Index Terms Customer Satisfaction , mobile banking, strategic endorsement, technological innovation. I. INTRODUCTION Today, financial sector firms are competing to increase their profit share in the market.
should know the identity of a user before processing its transactions”. Numerous researchers have followed the theoretical construct of perceived characteristics of …
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