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REQUEST FOR INFORMATION FOR CONTACT CENTER SERVICES ...

Page 1 of 14 REQUEST FOR INFORMATION FOR CONTACT CENTER SERVICES connecticut health insurance exchange DBA Access health CT Project: CONTACT CENTER SERVICES 2016 Key Dates: RFI ISSUE DATE June 23, 2015 12:00pm EST REQUESTS/CLARIFICATION DUE DATE June 29, 2015 4:00pm EST RFI REVISIONS/ADDENDA POSTING DATE July 1, 2015 4:00pm EST RFI RESPONSE DUE DATE July 21, 2015 4:00pm EST Page 2 of 14 TABLE OF CONTENTS PAGE REFERENCE I Background 3 II RFI General INFORMATION 4 III Revisions to RFI 5 IV Reservations of Rights by exchange 5 V Proprietary Material/Freedom of INFORMATION 6 VI Current CONTACT CENTER Environment 7 VII Responses to RFI How to Deliver Response Introductory Letter Format and Content of RFI Responses Questions and Clarifications CONTACT Protocol Vendors Selected to Submit Proposals 8 VIII Minimum Qualifications 11 IX RFI Evaluation 12 Appendices A : exchange Volumes (Historical/Projected)

Page 1 of 14. REQUEST FOR INFORMATION . FOR . CONTACT CENTER SERVICES . CONNECTICUT HEALTH INSURANCE EXCHANGE . DBA Access Health CT . Project: Contact Center Services 2016

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