REQUIRED SKILLS AND VALUES FOR EFFECTIVE CASE …

REQUIRED SKILLS AND VALUES FOR EFFECTIVE CASE MANAGEMENT There are numerous SKILLS that case managers will use to accomplish what is needed for a client, and each case manager will develop his or her own personal style of performing those SKILLS . Some case management SKILLS are learned informally through life experiences while others are learned theoretically and developed through formal training. Some will be easier to master than others. In addition to a set of SKILLS , the case manager needs to put into practice some basic VALUES of the helping relationship.

The essential case management skills and values that will be addressed in this training are as follows: • Interviewing Skills • Communication • Teaching • Critical Thinking • Negotiation and Collaboration • Advocacy • Termination of Case Management Services • Choice and Self-determination

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  Skills, Effective, Negotiations

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