Transcription of ROJECT QUALITY ANAGEMENT - softwareresearch.net
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ROJECT QUALITY ANAGEMENT - softwareresearch.net
1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA83 Project QUALITY Management includes the processes required to ensure that the pro-ject will satisfy the needs for which it was undertaken. It includes all activities ofthe overall management function that determine the QUALITY policy, objectives, andresponsibilities and implements them by means such as QUALITY planning, qualitycontrol, QUALITY assurance, and QUALITY improvement, within the QUALITY system [1].Figure 8 1provides an overview of the following major project QUALITY manage-ment QUALITY Planning identifying which QUALITY standards are relevant to theproject and determining how to satisfy QUALITY Assurance evaluating overall project performance on a regularbasis to provide confidence that the project will satisfy the relevant QUALITY Control monitoring specific project results to determine if theycomply with relevant QUALITY standards and identifying ways to eliminatecauses of unsatisfactory processes interact with each other and with the processes in the otherknowledge areas as well.
84 ©1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA FIGURE 8–1 A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE Quality is “the totality of characteristics of an entity that bear on its ability to sat-isfy stated or implied needs” [2]. A critical aspect of quality management in the pro-
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