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Service Asset and Configuration Management Process

Service Transition Service Asset AND Configuration Management Process VERSION: REVISION DATE: February 23, 2017 Service Transition USER GUIDE Service Asset and Configuration Management Process | 02/23/2017 Page i Contents Section 1. Introduction .. 1 Purpose .. 1 Goal .. 1 Overview .. 1 Key Relationships with other processes .. 2 Definitions .. 2 Section 2. Roles and Responsibilities .. 4 Process Owner/ Configuration Manager .. 4 Configuration Item Class Owner .. 4 Configuration Item Class Administrator .. 4 Configuration Item Company Administrator.

Release Management Release Management is responsible for the management of the introduction of new CIs to the IT infrastructure. The objective of this process is to ensure and coordinate the production readiness or supportability and distribution of new elements introduced to the IT infrastructure. The process

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