Transcription of Service Level Management - ITSM
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Service Level Management - ITSM
Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT services Management Service Brief Service Level Management Prepared by: Rick Leopoldi May 25, 2002 People Process Technology organization Integration RL ConsultingRL ConsultingRL ConsultingRL Consulting ITSM Service BRIEF ITSM Service Level Management RL ConsultingRL ConsultingRL ConsultingRL Consulting Page - 1 People Process Technology organization Integration Introduction A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective Service provider across the enterprise to satisfy the organization s business requirements. Although managing the IT infrastructure itself is a necessary component of most ITSM solutions, it is not the primary focus.
ITSM SERVICE BRIEF – ITSM SERVICE LEVEL MANAGEMENT RL ConsultingRL Consulting Page - 1 People • Process • Technology Organization • Integration Introduction A primary focus of IT Service Management (ITSM) is the application of IT best
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