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Service Quality and Customer Satisfaction. Case study ...

Saimaa University of Applied Sciences Faculty of Business Administration Lappeenranta Degree Programme in International Business Asya Archakova Service Quality and Customer satisfaction . case study : Company X. Thesis 2013 2 Abstract Asya Archakova Service Quality and Customer satisfaction . case study :Company X, 39 pages, 1 appendix Saimaa University of Applied Sciences Faculty of Business Administration, Lappeenranta Degree Programme in International Business Thesis 2013 Instructors: principal lecturer Minna Ik valko, Saimaa University of Applied Sci-ences, managing director Dita Kaarna, Company X.

The empirical studies and the service quality of customer satisfaction survey are based on qualitative research method. It includes research design and an eval-uation of the answers, which were given as questionnaires, handed out to the ... this literature: the Nordic school of thought and the North American school of thought. Specifically, the ...

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