Transcription of Successfully Implementing Knowledge Management
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Successfully Implementing Knowledge Management
AMERICAN PRODUCTIVITY & QUALITY CENTER123 NORTH POST OAK LANE, HOUSTON, TEXAS 77024-7797 713-681-4020 2000 AMERICAN PRODUCTIVITY & QUALITY CENTER. ALL RIGHTS ImplementingKnowledge ManagementAPQCINTERNATIONALBENCHMARKINGC LEARINGHOUSECONSORTIUM LEARNING FORUMBEST-PRACTICE REPORTMEMBERSHIP INFORMATIONFor information about how to become a member of the International Benchmarking Clearinghouse,a service of the American Productivity & Quality Center (APQC), and receive publications and otherbenefits, call 800-776-9676 or 713-681-4020 or visit our Web site at 2000 American Productivity & Quality Center, 123 North Post Oak Lane, Third Floor, Houston, Texas77024-7797.
Successfully Implementing Knowledge Management • ©2000 APQC 6 Executive Summary his Best-Practice Report is based on a knowledge management (KM) con-
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