SYSTEMS THINKING: THE NEW FRONTIER IN …

SYSTEMS thinking : THE NEW FRONTIER IN quality management Tito conti , Consultant, Organizational SYSTEMS Fitness Via Saudino, 26 10015 Ivrea, Italy Tel. 0125 616274 email: Summary What happened to quality in the 1980s can be defined, twenty years later, as an unaccomplished revolution . To accomplish it, the dynamic management principles necessary to reach organizational fitness for purpose and keep it over time should be better understood. The paper suggests, as a major factor, the incorporation of modern SYSTEMS thinking concepts into quality management . In such a SYSTEMS perspective, the core issue is the dynamic of value creation and value preservation. To that purpose, the value generation cluster is introduced. A way of revisiting quality management models from the SYSTEMS perspective, in order to make them more effective, is also suggested.

SYSTEMS THINKING: THE NEW FRONTIER IN QUALITY MANAGEMENT Tito Conti, Consultant, Organizational Systems Fitness Via Saudino, 26 – 10015 Ivrea, Italy

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  System, Management, Quality, Frontier, Thinking, Systems thinking, Conti, The new frontier in, The new frontier in quality management

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