Transcription of The Roadmap to Customer Impact - GE
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The Roadmap to Customer Impact - GE
GWe bring good things to lifeWhat Is Six sigma ?The Roadmapto CustomerImpactMaking Customers Feel Six sigma QualityGlobalization and instant access to information, products and services have changed the wayour customers conduct business old business models no longer work. Today s competitiveenvironment leaves no room for error. We must delight our customers and relentlessly look fornew ways to exceed their expectations. This is why Six sigma Quality has become a part of our is Six sigma ?First, what it is not. It is not a secret society, a slogan or a clich . Six sigma is a highlydisciplined process that helps us focus on developing and delivering near-perfect productsand services. Why sigma ? The word is a statistical term that measures how far a givenprocess deviates from perfection. The central idea behind Six sigma is that if you canmeasure how many defects you have in a process, you can systematically figure out howto eliminate them and get as close to zero defects as possible.
g We bring good things to life What Is Six Sigma? The Roadmap to Customer Impact
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