Transcription of The Role of Total Quality Management (TQM) Practices on ...
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The Role of Total Quality Management (TQM) Practices on ...
Proceedings of the International Conference on Industrial Engineering and Operations Management Bogota, Colombia, October 25-26, 2017 The Role of Total Quality Management (TQM) Practices on Improving organisational Performance in Manufacturing and Service Organisations. Nita Sukdeo Department of Quality and Operations Management University of Johannesburg Gauteng, South Africa 2001 Jan-Harm Pretorius and Andre Vermeulen School of Engineering Management University of Johannesburg Gauteng, South Africa 2001 Abstract Organisations in South Africa now, more than ever before, need to introduce Total Quality Management (TQM) in their organisational culture to provide outstanding products and services to their customers. Although TQM has been introduced to improve organisational performance, it is perceived that some organisations have not accomplished much over the years.
(TQM) in their organisational culture to provide outstanding products and services to their customers. Although TQM has been introduced to improve organisational performance, it is perceived that some organisations have not accomplished much over the years. Achieving results by implementing TQM is
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