Transcription of Tourism Risk, Crisis and Recovery Management Guide
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Tourism Risk, Crisis and Recovery Management Guide
David Beirman 2016 1 Tourism Risk, Crisis and Recovery Management Guide E Version Chance favours the prepared mind. - Louis Pasteur David Beirman 2016 2 CONTENTS P 3 Introduction to the CATO Guide P 4 Part 1 Defining a Tourism Crisis for Wholesalers PP 4-12 Part 2 Focus on Risk Management and Security PP 13-19 Part 3 Effective Tourism Crisis Management PP 20-22 Part 4 Crisis Management Template for Wholesale Tour Operators PP 23-25 Part 5 Ten Point Post Crisis Business Market Recovery Guide PP 26-29 Part 6 Tourism Recovery from Security Related Issues with a Focus on Media Relations PP 30-31 Part 7 Highlighting
sole exception of airlines (which had a contingency plan developed by the ICAO (International Civil Aviation Organisation). As a result, hotels had no contingency plan for dealing with excess guests or mass cancellations, land transport had problems coping with extra demand and insurance companies had conflicting
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