Transcription of Treating Customers Fairly in the financial Sector: A ...
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Treating Customers Fairly in the financial Sector: A ...
1 08 Fall DISCUSSION DOCUMENT 2 Contents This document is an edited version of the document first published on 11 December 2014. Minor improvements have been made to enhance reader understanding, including expanded technical explanations, rearrangement of certain sections, and correcting spelling and grammatical errors. Appendix 6 has also been added to guide and support submissions from stakeholders during the comment period. Contents 2 Executive summary 6 Chapter 1: The problem statement 10 Persistent market conduct challenges in South Africa s financial sector .. 10 Regulatory silos impede reform .. 16 financial Customers are not sufficiently 16 Chapter 2: What is market conduct regulation? How does it better protect financial Customers ? 18 The financial sector needs higher standards tailored for its complexity.
DISCUSSION DOCUMENT 8 environment, considering which aspects of the existing regime work well in supporting positive outcomes and which do not, and working with stakeholders to develop a best-of-breed framework
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