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PPEERRFFOORRMMAANNCCEE MMAANNAAGGEEMMEENNTT AANNDD MMEEAASSUURREEMMEENNTT U. S. Department of Health and Human Services Health Resources and Services Administration April 2011 performance Management and measurement Contents performance MANAGEMENT AND measurement .. 1 Part 1: Overview .. 1 Introduction .. 1 What Is performance measurement ? .. 2 Why Does an Organization Need to Measure performance ? .. 2 Types of performance Measures .. 3 performance Management .. 3 Part 2: performance Management Process [bookmark].. 5 Step 1: Evaluate Organizational Priorities .. 7 Step 2: Choose performance Measures.
Performance measurement is well established throughout health care in the core areas of finance, operations, and clinical care services. For example: ...
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