Transcription of Underpinning knowledge Core Competences Metacompetences
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Underpinning knowledge Core Competences Metacompetences
Telephone and E-CounsellingSupervision of telephone & e-counsellingMetacompetences for providing telephone & e-counsellingMetacompetencesAbility to provide Telephone and E-counsellingCore CompetencesAbility to assess suitability for telephone & e-counsellingAbility to identify and manage risk when telephone/e-counsellingAbility to communicate with clients when telephone/e-counsellingAbility to establish ground rules and boundaries when telephone/e-counsellingAbility to direct clients to supplementary online therapeutic resourcesAbility to conclude the therapeutic relationshipUnderpinning knowledgeKnowledge of psychological processes relevant to offering telephone and e-counsellingBack to map1 Telephone and E-CounsellingKnowledge of psychological processes relevant to offering telephone and e-counsellingManaging the impact of disinhibitionAn ability to draw on knowledge that people may behave differently online/when using other media to the ways in which they might interact in face-to-face situations, and that these differences have important implications for the therapeutic processAn ability to draw on knowledge that disinhibition can be encouraged by features of the online/other media environment : having the sense of being anonymous and invisible not seeing (and therefore not experiencing) other people s reactions to what is saidexperiencing a
An ability to recommend appropriate support software for clients with a disability (e.g. voice recognition software) Telephone and E-Counselling Back to map 5 Assessing suitability for text-based therapy An ability to assess the client’s suitability for text-based therapy, e.g.:
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