Transcription of USPS DELIVERING FOR AMERICA
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USPS DELIVERING FOR AMERICA
DELIVERING . FOR AMERICA . Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence 508-04/30/21-mh ii 2021 UNITED STATES POSTAL SERVICE. TABLE OF CONTENTS. 2 Letter from The Postmaster General and The Chairman of The United States Postal Service Board of Governors 4 Executive Summary 8 A Challenging Present 22 A High Performing Future: Key Strategies 22 A Bold Approach to Growth, Innovation, and Continued Relevance 25 Service Standard Change to Improve Reliability 27 Best-in-Class Mail and Package Processing 30 Fully Optimized Surface and Air Transportation Network 30 Best-in-Class Delivery Operations 32 Invest in New Delivery Vehicles 34 A Modernized Post Office Network 35 An Organization Structured for Success 37 A Stable and Empowered Workforce 38 Pricing Strategies Aligned with Organizational and Marketplace Needs 39 Legislative and Administrative Framework Aligned to Organizational Needs 40 Conclusion 42 Appendix A: 10-Year Base Case and Plan, Financial Projection Scenarios and Assumptions 52 Appendix B: Service Sta
the value we deliver to American commerce and communities, our pace of innovation, and our relevance at every home and business. Our vision is to realize two central and . complementary goals: Service Excellence and Financial Sustainability. Only through service excellence can we maintain the confidence and
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