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Appointment Management During the COVID-19 Pandemic
the appointments canceled during the COVID-19 pandemic. VHA Needs to Follow Up on Over Two Million Appointments Canceled During the COVID-19 Pandemic The OIG determined that of the 7.3 million appointments canceled from March 15 through May 1, 2020, about 2.3 million (32 percent) had no indication of follow-up or tracking at the
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