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v CONTENTS How to use this book iii SECTION 1 BUSINESS ORGANIZATION AND ENVIRONMENT 1 1.1 Nature of Business Activity 3 1.2 Types of Organization 17 1.3 Organizational Objectives 37 1.4 Stakeholders 53 1.5 External Environment 65 1.6 Organizational Planning Tools 83 1.7 Growth and Evolution 97 1.8 Change and the Management of Change (HL

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