Evaluation Models, Approaches, and Designs
The Four-Level Model. This approach is most often used to evaluate training and development programs (Kirkpatrick, 1994). It focuses on four levels of training outcomes: reactions, learning, behavior, and results. The major question guiding this kind of evaluation is, “What impact did the training 101 05-Preskill.qxd 7/22/2004 5:44 PM Page 101
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