Example: confidence
GUIDE ON DEVELOPING SERVICE STANDARDS - the dpsa
Page 6 of 12 DPSA - Toolkit on Service Standards – October 2011 Acceptability – when services are provided to satisfy the reasonable expectations of the client, community or taxpayer; as well as the eight Batho Pele principles, i.e: 1. Consultation: Citizens should be consulted on the level and quality of public services they receive and, wherever possible, should be given a choice on the ...
Download GUIDE ON DEVELOPING SERVICE STANDARDS - the dpsa
Information
Domain:
Source:
Link to this page: