Partner Support Datasheet - Juniper Networks
Table 2. Partner Support Entitlements Entitlement Hardware Support Levels Software Support - Basic Software Advantage (SUP) Return to Factory (RTF) AR-5 Next-Day Ship Next-Day Delivery Next-Day Onsite Same-Day Same-Day Unlimited JTAC 24x7 X X X X X X X X X Software releases X X X X X X X X X Customer Support Center (CSC) e-Support
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