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TOOLKIT ON STANDARD OPERATING PROCEDURES

TOOLKIT ON STANDARD OPERATING PROCEDURES

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toolkit stipulating the minimum required norms and standards for business process mapping, review and management, standard operating procedures, setting of service standards. The development of a framework and methodology for developing effective SOPs were finalised in March 2011 as a result of a need for consistency and a set standard. 2.

  Business, Operating, Standards, Procedures, Standard operating procedure

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