2020 ANNUAL REPORT

1 2020 ANNUALREPORTAs FY20 comes to a close, we d like to extend our gratitude to our employees,customers, Trailblazers, partners, and all of their families. We re continually reminded, at times like these, that we are all connected, and we re gratefulfor each and every one of Salesforce, we re doing everythingwe can to help the world emerge strong from this crisis. By working together, we ll find a way through this. We look forward to continuing to do business with you all, and wish you the best in the new fiscal year.

2 $ billion FY20 Revenue, up 29% year over year$ billion Remaining Performance Obligation,* up 20% year over year $ billion Full Year Operating Cash Flow, up 27% year over year49,000+ Employees90% of the Fortune 500 are Salesforce million+ Hours contributed to the community since inceptionFY20 HIGHLIGHTS* Remaining Performance Obligation represents future revenues that are under contract but have not yet been the world continues to deal with the unprecedented effects of the coronavirus, we hope you and your families are staying healthy and virus impacts everyone, reminding us that we are all truly connectedand that we have obligations to each other.

3 At Salesforce, meeting our responsibilities to all our stakeholders has been an essential part of our culture since our founding 21 years ago. Today, we reunleashing the full power of our company to help our stakeholders navigate this pandemic, showing once again that business can be the greatest forcefor first priority continues to be the health and safety of our employeesand their families. Since early March, our nearly 50,000 global employees have been working productively from home. We also made a global commitment to not conduct significant layoffs for 90 days and to continueto pay our onsite service providers during this time of economic upheaval.

4 Every week, our Executive Leadership team hosts a call with our entire global workforce to hear their concerns and take employee questions to ensure that we are all moving forward together. With social distancing and cessation of travel, we are reimagining our in-person events and turning them into digital experiences. Rather than thousands of customers gathering in person, we are connecting withmillions virtually. We launched Leading Through Change, a new broadcast series featuring industry luminaries that addresses key issues leaders areconfronting in this pandemic.

5 So far, we ve hosted incredible leaders likeBT Chief Executive Philip Jansen and Chef Jos Andr the same time, we re partnering closely with local communities. We'reworking tirelessly to help deliver personal protective equipment (PPE) to those most in need. To date, we ve sourced 50 million units of PPE fordoctors, nurses, and first responders on the front lines in the , France, and ve given more than $10 million in grants to local and global organizationson the forefront of the response, including organizations such as the CDCF oundation, UCSF s COVID-19 Response Fund, the Italian Red Cross, theMadrid Food Bank, the French Red Cross, and the New York COVID-19 Emergency Fund.

6 As always, we re matching employee donations to eligibleorganizations, and our employees are volunteering their time to supporttheir local communities. In addition, Salesforce Care Small Business Grants will provide $10,000 in capital to help keep businesses afloat as they work toreplenish materials, pay salaries, or adapt their business model to overcome these challenging times. Fellow shareholders,Even as we help respond to the urgent needs of this crisis, we re delivering newsolutions to help our customers succeed.

7 Social distancing and cessation of travelhave forced companies to accelerate their digital transformations, and Salesforce is helping them sell, service, market, conduct commerce, and collaborate from home. Thousands of customers have deployed our Salesforce Care rapid response solutions to help them stay connected to their employees, customers, and partners during theseuncertain times. Organizations around the world have been able to quickly and easilydeploy these solutions, which we made available free for 90 days.

8 With Salesforce Care for Employee and Customer Support, organizations can quickly create an AI-poweredemployee help center, customer service, and contact center application. Thousands of small businesses have signed up for Salesforce Care for Small Business, which includes Essentials and Tableau are supporting those on the front lines with our Salesforce Care for Health solution that provides free access to technology for emergency response and healthcare management teams. In just four days, Women's College Hospital in Toronto, Canada built an online COVID-19 self-assessment on Salesforce that is integrated with itshospital information re also helping governments and NGOs respond to the pandemic.

9 In France, the government launched a website and hotline built on Service Cloud to help citizens findessential needs and resources while quarantined. And Tableau is offering an amazing free dashboard the Tableau Data Hub that s tracking the virus, based on data fromthe World Health Organization and other organizations, and which already has morethan 700,000 users and more than 1 million customers are depending on our technology to manage through the crisis. WithSalesforce Virtual Personal Shopper, for example, retailers are providing their customerswith 1-to-1 shopping experiences, even as their brick-and-mortar stores remain closed.

10 Thousands of companies have been able to meet the increased volume of customer service inquiries with Einstein Bots, which can carry out automated conversations to handle common questions and hand off to a human agent if the same time, we are already beginning to plan for the next phase of this challenge the recovery. We have to ensure that our employees can come back to work at our officessafely, and we have a comprehensive plan so that we re ready to hit the ground running. We ll also work together with our customers, partners, and communities as they recoverand plan for what will be a new normal in the post-pandemic future.