8D Problem Solving Training and Coaching

1 8D Problem SolvingTraining and Coaching Aligned to aerospace industry standard AS13000 AssessEngageSustainPurpose: Develop a clients internal capability to progress 8d problem solving efforts in a rigorous and effective way. Objectives: Understand AS13000 standard requirements Complete a competency gap assessment against 8D reporting requirements. Develop strategic and tactical action plans for 8D deployment across the organisation. Ensure appropriate application of tools and techniques via Coaching in the workplace on real life problems Develop a clients capability: Foundation to Practitionerand Professional level in line with Chartered Quality Institute : Clientsdemonstrate a level of competence to their customer in terms of response to corrective action, root cause analysis and preventative action planning 13000 gap analysisCurrent state lossesDeployment strategyChampion Training .

2 Leadership roles and responsibilities2 day Training in 8D (CQI Foundation)Creation of opportunity hopperIn the workplace Coaching and MentoringDevelop internal sensei(CQI Practitioner)KPI Manager governanceStandard approach to developing your 8D capability AssessEngageSustainKey Learning PointsTopicsUnderstand AS 13000 requirements and how it compares to other methodsSetting the context: Why? Business drivers. Comparison to other methodologies. Benefits of the 8D approach. Value; Customer & process focus; quality, time, cost; the use of data; the history of Protecting the customer and the need for emergency response actionsSymptoms and special cause, actions and stakeholder communication, verification of gap and Problem Forming the team and the attributes requiredWhat makes up a good team, team dynamics, roles and responsibilities, team charter, meeting effectiveness, BelbinD2 How to define a Problem and not racing off on gut feel 5 W s + 1H questioning, good Problem statements, breaking a Problem down, Is and Is not, check sheets, process mapping, Pareto, run charts, cause and How to develop containment action plansDeming (PDSA)

3 , master schedule, Pareto and Paynter, containment How to identify root causeHistogram, Scatter diagrams, Comparative analysis, cause and effect, Multi voting, Levels of verification, variables verification, control points and 5 WhysD5 How to Identify corrective actionsPrioritisation weighting, Givens and Wants, decision making and risk How to Implement and validate corrective actionsProblem prevention and mitigating risks with planning. Control plans and checks. Mistake proofing / Poka YokeD7 How to prevent reoccurrenceProcess confirmation, champion sign off, lessons learned, knowledge share and standardisation. D8 Importance of recognising the team and resultsIndividual learning, contribution and commitment, awards and rewards, day 8D Training frameworkAccreditationsApproved Training Partner with the Chartered Quality Institute (Certified Training )Approved centre with the Chartered Management Institute.

4 (internal consultancy qualifications)Approved centre with the Institute of Leadership and Management ( Coaching and mentoring, lean application qualifications)Contact: Lee Kemp, CFC Founder 01246 264 965 mob: 07889 684 388 Email