Transcription of 8D problem solving - files.danfoss.com
1 Complaint TypeSupplier Complaint NumberQty Rejected/ReturnedD18D problem solving DocumentationSupplier Part Number (if applicable)Establish teamDanfoss Part NumberSupplier NameSupplier Number (DSL)Supplier Production Date/Serial NumberDanfoss Part NameProgressContainment ActionsD4 Find Root CauseD8D7D1D2D6D5 Corrective ActionsDefine ProblemD3D2 Define problemInitiator namePreventive ActionsSign Off & Celebrate Due DateLast UpdateCase IDCase titleEstablishTeamValidate Corrective ActionsActual DateActionStart DateRelevant Skills/FunctionProblem definitionNameDraft issue, 2012-12-12 Approved by: DBS-Q 8d problem solving DocumentationPage 1 of 4 problem severity: Minor Major YesD3 Other products/processes concerned?
2 If yes, which:Containment needed? Yes NoIn Transit ContainmentDefine and implement containment actionsDo it?Customer Factory/Stock Containment Yes Yes YesD2 YesSupplier Stock Containment YesContainment period:How (Containment Actions)?What?Immediate counter-measures at factorySketch or photo of problemIn-process & Factory Stock Containment CriticalDistribution Center/ Warehouse ContainmentDescription/comments on containment actions:Containment effective date:Field/Final User Stock Containment No YesWhen? YesWho?How many?Draft issue, 2012-12-12 Approved by: DBS-Q 8d problem solving DocumentationPage 2 of 4 WhoKnown root cause - not a recurrenceNo Root Cause Discovered - Decision taken to stop further analysis (describe why)Plan for problem solving meetings, data collection and analysis New root causeWhat was the Root Cause for the problem ?
3 Known root cause - a recurrenceWhy was the problem not detected in time? approach /Tool AppliedWhatRecurrence ClassificationD4Is data validatedDue dateDescribe root cause / graphical representation of findingsFind root causeDraft issue, 2012-12-12 Approved by: DBS-Q 8d problem solving DocumentationPage 3 of 4 Validated(Ok/Not Ok)WhoWhereWhoOnce corrective actions have been verified and proven effective, those actions must be standardized to relevant products/processes to prevent the same failure in the dateActual datePreventive ActionsDue dateActual dateActual dateAll corrective actions implementation date1stSign off and celebrate Yes NoS/D/P-FMEA update needed?FMEAs updated:Method of ValidationEffective implemented actions dateD8 Validate corrective actionsD5D6 Due dateCorrective ActionApprove Closure(Yes/No)Lesson Learned about the 8D processName/SignatureDefine and implement preventive actionsDateHow will the results and lessons learned be shared?
4 FunctionDefine and implement corrective actionsWhoD7 Draft issue, 2012-12-12 Approved by: DBS-Q 8d problem solving DocumentationPage 4 of 4
