Amadeus Ancillary Services

1 User Guide Amadeus Ancillary Services Amadeus Ancillary Services Table of Contents Introduction .. 3. What are Amadeus Ancillary Services ?.. 4. Booking Chargeable Ancillary Services Based on ssrs or SVCS .. 4. What type of Document is used for Ancillary Services ? .. 5. Differences between Associated (EMD-A) and Standalone EMD (EMD-S)?.. 6. What are RFICs/RFISCs? .. 6. How RFICs/RFISCs are used in the EMD TSM .. 6. EMD Coupon Structure .. 7. EMD-A Behaviour .. 7. EMD status codes .. 7. Association / Disassociation .. 7. EMD-A issuance restrictions .. 8. Ancillary Services Booking Flow .. 9. Catalogue of Services .. 10. Ancillary Services Pricing Options .. 12. Step by Step 13. Book a Chargeable Seat .. 13. Book a Chargeable Seat with Exceptions for Frequent Flyers .. 16. Book Prepaid Baggage .. 18. Book a Pre-Paid Meal/Catering .. 20. Follow Up Entries .. 22. Displaying the TSM Pricing Record .. 22. Displaying the EMD-A .. 22. Example EMD-A Display.

2 22. Example EMD-A Incorporating an ARNK Surface 23. Displaying an E-ticket Record with Associated EMD .. 24. Example e-ticket Record Display with Associated EMD .. 24. E-Ticket Revalidation .. 25. EMD Quick Reference Guide .. 27. Error Messages .. 30. Frequently Asked Questions .. 32. Airline Information .. Error! Bookmark not defined. Air France .. Error! Bookmark not defined. Error! Bookmark not defined. Finnair .. Error! Bookmark not defined. Finnair Change Rules for Prepaid Baggage .. Error! Bookmark not defined. Finnair Change Rules for Chargeable Seats .. Error! Bookmark not defined. Document control Document Release Information 2012 Amadeus Marketing (UK) Ltd Release number Date updated Updated by Details of update Last update: 21/09/2012. Page 2 of 33. Amadeus Ancillary Services Introduction The information contained within this document explains the concept of Ancillary Services , how Ancillary Services are processed in Amadeus Selling Platform.

3 The primary purpose of this user guide though is to offer functional step by step examples explaining how to create and issue an Ancillary Service on Amadeus using either Associated Electronic Miscellaneous Documents (EMD-A) or Virtual Miscellaneous Documents (VMCO). as well as listing additional useful cryptic command entries in a Quick Reference Guide'. Section. 2012 Amadeus Marketing (UK) Ltd Last update: 21/09/2012. Page 3 of 33. Amadeus Ancillary Services What are Amadeus Ancillary Services ? Amadeus Ancillary Services are optional Services that a passenger can purchase in combination with an airline ticket. An airline can decide which Ancillary Services are chargeable and under which conditions. For example: An Ancillary service can be chargeable for one destination and not for another. A service can be chargeable for economy passengers but free in business class. A service can be free of charge depending on a passenger's frequent flyer status and a paid service for others.

4 It is up to each airline to decide if, and how charges are applied to Ancillary Services . Some Ancillary Services can only be purchased at the same time as the air ticket or after the ticket has been issued. These Services can only be sold as an associated service with a flight reservation. They are booked through SSR elements. Other Ancillary Services can be purchased as a standalone service with or without a flight reservation. For example lounge access or a promotional item (t-shirt, mug, etc ). They are booked through manual auxiliary segments (SVC segments). There are three types of chargeable Ancillary Services : Chargeable Ancillary Services based on special service requests (SSR elements). Chargeable advance seat requests (SSR elements). Note: chargeable advance seat requests are only available on airlines that have implemented the interactive seat map with Amadeus or on airlines using Amadeus in their own offices. Chargeable manual auxiliary segments (SVC segments).

5 Examples of the types of Services currently offered include: Seat Selection Excess Baggage Catering Pets Unaccompanied Minors Booking Chargeable Ancillary Services Based on ssrs or SVCS. Chargeable Ancillary Services are booked by entering a special service request (SSR). element or manual auxiliary segment (SVC segment) in to the PNR. In fact, until the SSR. element or SVC segment has been booked, it won't be possible to tell whether the service that has been requested is chargeable or not. 2012 Amadeus Marketing (UK) Ltd Chargeable Services are identified by the format of the system response in the PNR. They are displayed with a slash "/" in front of the SSR element or SVC segment line which is returned in the system response. Last update: 21/09/2012. Page 4 of 33. Amadeus Ancillary Services Example --- TST TSM RLR --- RP/LON1A0983/LON1A0983 NC/SU 3 JUL12/0951Z 5 TWRTB. LON1A0983/0706NC/3 JUL12. MR. 2 AF2281 L 02 OCT 2 LHRCDG HK1 1600 1810 02 OCT E AF/5 TWRTB.

6 3 AF 076 T 02 OCT 2 CDGLAX HK1 1910 2135 02 OCT E AF/5 TWRTB. 4 AF 077 T 12 OCT 5 LAXCDG HK1 2135 1700 13 OCT E AF/5 TWRTB. 5 AF1080 L 13 OCT 6 CDGLHR HK1 1815 1830 13 OCT E AF/5 TWRTB. 6 AP LON 08456588833 - AMUK ACO - PRODUCT - TEAM OFFICE - A. 7 TK OK03 JUL/LON1A0983//ETAF. 8 /SSR RQST AF HK1 CDGLAX/35KN,P1/S3 SEE RTSTR. 9 /SSR RQST AF HK1 LAXCDG/35CN,P1/S4 SEE RTSTR. Chargeable ssrs are managed by the system in the same way as regular ssrs (SSR. explosion at time of input). For more information on ssrs or how to create an SSR element please refer to the functional help pages in the Amadeus Selling Platform command page using the entry: HE SR. SVC segments, however, must be passenger associated when they are entered in a multiple-passenger PNR and they must be associated to one passenger only. For more information on how to enter manual SVC segments enter HE IU in the Amadeus Selling Platform command page. What type of Document is used for Ancillary Services ?

7 Depending on your office profile settings, you can issue an Amadeus Virtual MCO (VMCO). or an Electronic Miscellaneous Document (EMD). Note: you can only issue an EMD, if the airline charging for the Ancillary service and the market in which the document is issued has implemented Electronic Miscellaneous Documents (EMD). Wherever applicable an EMD will be issued in the first instance. If the airline has not implemented EMD then a VMCO will be issued instead. Where an Ancillary Service is linked to a specific flight segment and where airlines support EMD an Associated Electronic Miscellaneous Document will be issued. This is also known as an EMDA. 2012 Amadeus Marketing (UK) Ltd Last update: 21/09/2012. Page 5 of 33. Amadeus Ancillary Services Differences between Associated (EMD-A) and Standalone EMD. (EMD-S)? Standalone EMD (EMDS) Associated EMD (EMDA). A standalone EMD is issued for a An associated EMD is issued for the residual value or the collection of collection of miscellaneous charges and miscellaneous charges that are not excess baggage charges that are lifted lifted with an e-ticket coupon.

8 For (considered used) at the same time as example vouchers, group deposits, the e-ticket coupon. For example, sports change fees, and so on. equipment, pets in cabin or animal in hold, excess baggage, and so on. The standalone EMD can consist of a single or multiple value coupons The associated EMD can consist of a depending on background settings. single or multiple value coupons that are directly linked to individual flight coupons. It can be issued in connection with individual e-ticket coupons or an e- Each EMD coupon that is associated to ticket. an e-ticket is referenced in the e-ticket record with the corresponding e-ticket It can be linked with an e-ticket for coupon. reference. The carrier and the routing of the EMDA. It can be consumed at issuance or and the e-ticket coupons must match. used at different stages. An EMDA can be automatically or It has no interaction with the airline manually associated or disassociated. systems (reservation systems and DCSs).

9 Only airline agents can manually associate and disassociate EMDAs. The EMDA's final usage depends on the e-ticket coupon it is associated to, providing it does not become disassociated. What are RFICs/RFISCs? A RFIC is a Reason-For-Issuance code. It defines which group of Services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason- For-Issuance Sub-Codes (RFISCs). The RFISCs are airline-specific. How RFICs/RFISCs are used in the EMD TSM. 2012 Amadeus Marketing (UK) Ltd When you create a Transitional Stored Miscellaneous Pricing Record (TSM-P) document the RFIC and RFISCs and their description are automatically filled in the EMD TSM. All Services contained in an EMD belong to the same reason for issuance. An EMD may contain only one RFIC but several RFISCs for different Services or fees. Each EMD coupon is based on the RFISC. Last update: 21/09/2012. Page 6 of 33. Amadeus Ancillary Services If the RFIC is the same, on same EMD there can be different RFISCs EMD: Coupon Service code RFIC RFISC.

10 LONHEL PETC C 0BT. HELSTO PETC C 0BT. STOHEL AVIH C 0BS. HELLON AVIH C 0BS. If in addition to Services above passenger has XBAG STOHEL & HELOUL, that would have to be issued on separate EMD because there can only be one service/flight segment on same EMD. EMD Coupon Structure An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD. number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to four). The EMD coupon status indicates the current usage of the service or fee. When an EMD is associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are partly synchronized (temporary statuses do not come over from e-ticket to EMD). EMD-A Behaviour EMD status codes When the e-ticket that is associated to an EMD is set to flown status (F) by airline Departure Control Systems (DCS), the coupon status on the associated EMD is also change to F for flown. Intermediate e-ticket status codes for airport control (A) and checked in (C) are not reflected on EMD-A coupon.