ANZ Payment Service - FAQs

1 1 ANZ Payment Service FREQUENTLY ASKED QUESTIONS September 2014 Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 2 Please refer to the Frequently Asked Questions below for further information relating to the ANZ Payment Service . SELECT A QUESTION: About the ANZ Payment Service 1. What is the ANZ Payment Service ? 2. Who can use the ANZ Payment Service ? 3. Can I use the ANZ Payment Service all the time instead of ANZ Transactive? 4. What are the terms and conditions for using the ANZ Payment Service ? 5. What does the ANZ Payment Service look like? 6. What are the risks when using the ANZ Payment Service ? Using the ANZ Payment Service 7. How do I get set up to use the ANZ Payment Service ? 8. How do I access the ANZ Payment Service ? 9. How will I know when the ANZ Payment Service is available instead of ANZ Transactive?

2 10. Will clients need to get their IT departments to unblock the site so users can access it? 11. What services are available through the ANZ Payment Service ? 12. What information do I need to use the ANZ Payment Service ? 13. Where can I find my Direct Entry (DE) or APCA User ID? 14. How do I use the ANZ Payment Service ? 15. Why do you request an email address and contact phone number? 16. What happens if I don t include my contact details? 17. What happens if I m part way through a Payment when ANZ Transactive becomes available? 18. What are the acceptable file formats that may be uploaded to the ANZ Payment Service ? 19. What are the exchange rate options when using the ANZ Payment Service to enter an International Payment ? Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 3 Payment Processing 20.

3 How long will it take to process my payments ? 21. How can I make sure my payments are processed quickly? 22. What happens if there is an error or missing information in my Payment files? 23. What will happen to my future dated and recurring payments in ANZ Transactive when the ANZ Payment Service is switched on? 24. How do I avoid duplicate payments once ANZ Transactive is available again? Payment Tracking 25. What confirmation does ANZ send me once I have submitted my Payment ? 26. How do I track my payments when the ANZ Payment Service is no longer switched on? 27. How will I know when my payments are processed? 28. What are the different confirmation messages I might receive? 29. Will files uploaded to the ANZ Payment Service be viewable in ANZ Transactive? Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 4 About the ANZ Payment Service 1.

4 What is the ANZ Payment Service ? The ANZ Payment Service is the alternative application for lodging electronic Payment instructions when ANZ Transactive is unavailable. 2. Who can use the ANZ Payment Service ? All existing ANZ Transactive security device users can logon to ANZ Payment Service and upload payments . See Question 7 for more information about security devices. 3. Can I use the ANZ Payment Service instead of ANZ Transactive all the time? No, the ANZ Payment Service does not provide the full range of services that are available in ANZ Transactive and is only switched on when ANZ Transactive is unavailable. Please speak to your ANZ Representative if you would like to discuss alternatives to ANZ Transactive. 4. What are the terms and conditions for using the ANZ Payment Service ? Use of the ANZ Payment Service is covered by your existing ANZ Transactive terms and conditions. Please speak to your ANZ representative if you require a copy of your terms and conditions.

5 Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 5 5. What does the ANZ Payment Service look like? The image below shows the page when the ANZ Payment Service is unavailable. Note, the Make a Payment icon is greyed out and not clickable when ANZ Transactive is available. The image below shows the page when the ANZ Payment Service is available. Note, the Make a Payment icon changes to blue and becomes clickable. Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 6 6. What are the risks when using the ANZ Payment Service ? We have designed the ANZ Payment Service as a robust solution to ensure payments can be made, but there are risks inherent in any such application which you should be aware of and take steps to minimise, for example: There is a risk that your Users may upload or enter unauthorised payments .

6 There is the opportunity for duplicate payments within submitted files as a consequence of you using (or having used) both the ANZ Payment Service and ANZ Transactive to submit the same payments . The possibility that data errors may exist in the files you submit Customers should pro-actively monitor the activities of their Users who are authorised to use the ANZ Payment Service . This includes ensuring that the Users have sufficient seniority and internal authority to submit the relevant payments , and that they use this Service in a responsible manner. We recommend you reconcile all payments as soon as possible. This is even more important after a period where ANZ Transactive is unavailable. Using the ANZ Payment Service 7. How do I get set up to use the ANZ Payment Service ? There is no additional user set up required; when you are given your security device access to ANZ Transactive you are also set up for the ANZ Payment Service .

7 A security device is a physical token, USB or smartcard you use to logon to ANZ Transactive. The image below shows each of the acceptable security devices. Pin pad token Smartcard (USB) Smartcard (card) Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 7 8. How do I access the ANZ Payment Service ? A permanent link to the ANZ Payment Service can be found on ANZ Transactive Resource Central under the ANZ Payment Service heading. 9. How will I know when the ANZ Payment Service is available instead of ANZ Transactive? ANZ will notify you when the ANZ Payment Service is available via any of the following: A message on the ANZ Transactive login page A URL redirection; or Through the ANZ Customer Service Centre The ANZ Payment Service will not be available to accept Payment instructions unless ANZ Transactive is unavailable and ANZ has determined there is a need to switch it on for customers.

8 10. Will clients need to get their IT departments to unblock the site so users can access it? No, clients should not need to make any changes to their safe domains list as the ANZ Payment Service is on the domain. The ANZ Payment Service is built on the same infrastructure as ANZ Fileactive and has been put through the normal penetration and security testing required prior to an application being released to market. 11. What services are available through the ANZ Payment Service ? ANZ Payment Service provides the following services : Upload and submission of bulk Payment files (ABA, CSV) and MT101 files On screen entry and submission of International and same day cleared payments (Real Time Gross Settlement (RTGS) and SCP) Payment tracking The ANZ Payment Service does not provide the following functions available in ANZ Transactive: Use of existing Payment templates Real time account balances Balance and transaction reporting To obtain a current account balance, please call the ANZ Customer Service Centre.

9 Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 8 12. What information do I need to use the ANZ Payment Service ? You will need to know: Your ANZ Transactive User Group and User ID Your Direct Entry or APCA User Id* Your funding account BSB and account number** *New Zealand domestic files do not require this information. **You will only require this information if your ABA files do not already include these details. We also recommend you note down your ANZ Representative s name for quick reference. 13. Where can I find my Direct Entry (DE) or APCA User ID? When ANZ Transactive is offline users with system generated files can find their DE User Id in the header of the ABA file or accounting system. Users without system generated files will need to call the ANZ Customer Service Centre to obtain their DE User ID.

10 Alternatively, when ANZ Transactive is available, you can take a screen shot of all your accounts and the associated DE User IDs. To take a screen shot, go to the Create a Payment screen in ANZ Transactive and click on the lookup icon next to the Direct Entry ID field (circled in the image below) to view all your available accounts and the DE User ID associated to the account. A pop-up will appear listing all your available Direct Entry IDs and the accounts linked to them. Australia and New Zealand Banking Group Limited, ABN 11 005 357 522. ANZ Bank New Zealand Limited 9 14. How do I use the ANZ Payment Service ? When the ANZ Payment Service has been switched on and you are directed to it, you will be prompted to provide your ANZ Transactive security and contact information before being given access to submit your payments .