AS9100 Quality Manual - NUQNET

1 Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 1 of 39 AS9100D TNT-EDM AS 9100 D Quality Manual Document Identifier TNT- Quality Manual Date: 2/23/18 Document Status: Revision 19 Document Link: H:\TNT_EDM_QMS\TNT Quality System\TNT QAM Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 2 of 39 AS9100D Section 1: Welcome TNT-EDM, Inc.

2 Has established a Quality Management System (QMS) and manages processes in accordance with AS9100D (Note: Where AS9100 is read, it is to be understood AS9100D). TNT-EDM, Inc. is located at 47689 Anchor Court, Plymouth, MI. 48170. TNT-EDM, Inc. SCOPE The Manufacture Including Electric Discharge Machining (EDM), Hard Milling and General Machining of Molds, Dies, Punches, Aerospace Engine and Fuselage Actuator Components & Medical Components TNT-EDM, Inc. has always applied high Quality standards to its processes and operations and continues its dedication in maintaining high levels of Quality and integrity in communicating with people inside and outside of its business operation. We invite you to review our Quality system in action. To arrange a visit, contact us at: TNT-EDM, Inc. 47689 Anchor Court Plymouth, MI. 48170 (734) 459-1700 Phone (734) 459-1745 Fax Website: Title: Quality Manual AS9100D Document: TNT-F-0064 Rev.

3 19 Date 02/23/2018 Page 3 of 39 AS9100D Section 2: TNT-EDM, Inc. Philosophy and Governing Policies Policy Objective Metrics Goals best in class Reduce (Cost of Poor Quality ) Combined cost for scrap and rework per month < 1% sales monthly Customer satisfaction (continual improvement) Customer Score Cards >90% On-time delivery Percent on-time shipments >90% meet or exceed our customers cost, Quality , reliability, and delivery requirements and their future expectations Purchasing Supplier on time delivery >90% Quality POLICY TNT-EDM, Inc. will provide best in class products and services to meet or exceed our customers cost, Quality , reliability, and delivery requirements and their future expectations. TNT-EDM, Inc.

4 Is dedicated to continuous improvement in all facets of its business to enhance our customers and our continued long-term profitable growth. COMPANY PHILOSOPHY At TNT-EDM, our people are our most important resource. The contribution of each employee to the Quality of our products and achieving total customer satisfaction is the basis for our continuing growth and success. We will constantly strive to maintain an atmosphere in which our employees can exercise personal initiative, fully utilize individual talents and feel a sense of pride and value. Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 4 of 39 AS9100D Section 3: Terms and Definitions Scope TNT-EDM s Quality management system applies to all processes within all functional areas of TNT-EDM s business operation, except those listed in The company s scope is defined in Section 1 of this Manual .

5 Not applicable Due to the nature of the organization and its product, Clause , Design and Development, is not applicable since TNT-EDM does not perform design and development activities. Clause , Post-Delivery Activities section b, c, f, g, and h are not applicable to the scope of TNT-EDM s Quality management system; TNT-EDM only provides section a, d, e, and I post-delivery support. These items that are not applicable do not affect the ability or responsibility of TNT-EDM, Inc. to provide product that meets customer and applicable statutory and regulatory requirements. Definitions Unless otherwise noted, TNT-EDM applies the definition of terms according to ISO 9000 and AS9100 . Capture To identify and determine E2 SYSTEM E2 SYSTEM Production Management System Title: Quality Manual AS9100D Document: TNT-F-0064 Rev.

6 19 Date 02/23/2018 Page 5 of 39 AS9100D Table of Contents Page # Title Page 1 Introduction to Organization 2 Quality Policy and Objectives 3 Terms and Definitions 4 Table of Contents 5 Interested Parties 6 TNT EDM Interaction of Processes 7 Responsibility and Authority, Org Chart 8 Clauses Pages from-to 4 Context of the Organization 9-11 5 Leadership 12-13 6 Planning 14-15 7 Support 16-19 8 Operation 9 Performance Evaluation 10 Improvement 20-34 35-37 38 Revision History Page 39 Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 6 of 39 AS9100D Interested Parties TNT-EDM has determined that the following are interested parties of the Quality Management System: Customers DTE and Consumers Utilities Suppliers Management & Employees Regulatory or Statutory AS9100 Registrar Title: Quality Manual AS9100D Document: TNT-F-0064 Rev.

7 19 Date 02/23/2018 Page 7 of 39 AS9100D FIGURE 1. TNT-EDM Quality MANAGEMENT SYSTEM Outsourced Processes KP-0004 Management ProcessesManagement ReviewMeasure, Analyze and ImproveCustomer SatisfactionInternal AuditControl of Nonconforming ProductCorrective/Preventive Action and Continual ImprovementProduct Realization-Machine KP-0003 CMMKP-0005 Support Processesand support clauses in Quality ManualControl of DocumentsControl of RecordsResponsibilities and AuthoritiesResourcesCompetence, Training & AwarenessInfrastructureWork EnvironmentProject ManagementRisk Management Configuration ManagementProduction Process VerificationControl of Production Process ChangesControl of Production Equip. and ToolsValidation of Processes for ProductionIdentification and TraceabilityCustomer PropertyControl of Monitoring & Measuring & Measurement of ProcessesMonitoring & Measuring of ProductCor e Pr ocessesCustomerRequirementsShippedProduc tSales/Quote/PlanKP-0001 Purchase/Receive/Ship KP-0002 TNT- EDM I OP s Title: Quality Manual AS9100D Document: TNT-F-0064 Rev.

8 19 Date 02/23/2018 Page 8 of 39 AS9100D Organizational Chart President / CEO Quality System Manager (Mgmt Rep) General Manger Project Managers CFO Sys/CAD Administrator Sales Department LeadersDesign Wire EDM Sinker EDM Electrodes Benching Machining / Shipping-Receiving / Facility Maint. Inspection Office/HR ID - OD / SURFACE Grinding Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 9 of 39 AS9100D Purpose: To establish the intent of our overall Quality Management System CLAUSE 4 CONTEXT OF THE ORGANIZATION Understanding the organization and its context We have determined our external and internal issues that are relevant to our purpose and strategic direction and that affect our ability to achieve the intended result(s) of our Quality management system.

9 See SWOT analysis TNT-F-0061-A We monitor and review information about these external and internal issues during our Management Review meetings (see SWOT analysis). Understanding the needs and expectations of interested parties Due to their effect or potential effect on our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, we determine: a) the interested parties that are relevant to the Quality management system; b) the requirements of these interested parties that are relevant to the Quality management system. TNT-EDM monitors and reviews information about these interested parties and their relevant requirements. This review is performed as part of the Management Review processes. A general description of the Interested Parties is listed on page 6 of this Quality Manual . Determining the scope of the Quality management system TNT-EDM has determined the boundaries and applicability of the Quality management system to establish its scope.

10 When determining this scope, we considered: a) the external and internal issues referred to in ; b) the requirements of relevant interested parties referred to in ; c) our products and services. We apply all the requirements of this International Standard as they are applicable within the determined scope of our Quality management system (see ). The scope of our Quality management system is available and maintained as documented information (see Section 1 and ). The scope states the types of products/processes and services covered, and provides justification for any requirement of this International Standard that we determine is not applicable to the scope of our Quality management system. Title: Quality Manual AS9100D Document: TNT-F-0064 Rev. 19 Date 02/23/2018 Page 10 of 39 AS9100D Conformity to this International Standard may only be claimed if the requirements determined as not being applicable do not affect our ability or responsibility to ensure the conformity of its products and services and the enhancement of customer satisfaction.