Building a Model Plan for Knowledge Sharing among the ...

1 Building a Model Plan for Knowledge Sharing among the Library and Information Science Professionals in the Selected Public and Private university Libraries of bangladesh : A Study Thesis submitted to the Department of Information Science and Library Management for the Partial Fulfillment of Master of Arts (M. A.) Degree 2013 Examination Roll No.: 2606 Registration No.: HA-4655 Session: 2012-13 Department of Information Science and Library Management university of Dhaka, bangladesh . September, 2014 Building a Model Plan for Knowledge Sharing among the Library and Information Science Professionals in the Selected Public and Private university Libraries of bangladesh : A Study Declaration I declare that the thesis entitled Building a Model Plan for Knowledge Sharing among the LIS Professionals in the Selected Public and Private university Libraries of bangladesh : A Study is my own work.

2 The information used in this study from different sources has been duly acknowledged. Examination Roll No.: 2606 Registration No.: HA-4655 Session: 2012-2013 Signature of the Supervisor: _____ Dedicated to my beloved mother, father and elder sister Acknowledgement At first i would like to express my deepest gratitude to my respected Supervisor who guided me in the best possible manner to conduct this research. His timely and proper direction kept me in the right path in the long journey of this research. I am very much thankful to him as he praised my right approaches, constructively criticized my weak points and appreciated my arguments where they seem to be logical.

3 I also state my heartiest appreciation to all my respected teachers of the Department of Information Science and Library Management, university of Dhaka. I am also very much thankful to the LIS professionals of the selected public and private university libraries for their cooperation in data collection as they helped me in spite of their compact work schedule. Finally I would like to cordially thank my beloved mother, father and elder sister who constantly inspired me and supported me in every possible aspect to complete the thesis. Examination Roll No.: 2606 Registration No.: HA-4655 Session: 2012-13 Abstract The main purpose of the study is to formulate a Model plan for KS among the LIS professionals in the selected public and private university libraries of bangladesh .

4 In accomplishing this purpose, the study advanced by generating three precise objectives and three research questions (RQs) on the basis of the literature reviewed. It also tested several hypotheses to find the answers to the RQs. In conducting this study; survey, quantitative, comparative and exploratory approaches were adopted. A pre-coded questionnaire was used to collect primary data from the sample drawn from the LIS professionals of the selected public and private university libraries through personal visit. The collected data were analyzed by applying frequency distribution, cross tabulation and descriptive statistical tools while the hypotheses were tested by applying Chi-square test and Mann Whitney U test based on the scale of measurement.

5 The major findings of the study were the perceptions of the LIS professionals from the selected university libraries about the prerequisites for KS (intellectual capital, factors influencing KS, and KS skills); facilitators (KS process, KS methods, KS techniques, and KS tools) and barriers to KS; and consequences of KS (influences of KS on learning, feedback, and transferring Knowledge after KS). In fact, this study proposed a Model plan for KS among the LIS professionals in the selected university libraries of bangladesh . The study has the potentiality for implementation in the practical field to introduce and/or transform the conventional and unorganized KS practices by a systematic and organized KS culture.

6 The major limitations of the study are the selection of the university libraries situated only in Dhaka city, excluding the university library users from the population and not justifying the proposed Model plan. Therefore the study suggested future research by selecting university libraries from different part of the country, including the user category in the population and attempting to justify the Model plan. Keywords: Knowledge Sharing Model ; LIS professionals; university Libraries of bangladesh . Table of Contents Page No. Declaration I Dedication Ii Acknowledgement Iii Abstract Iv Table of Contents v-xiv List of Figures Xv List of Tables xvi-xvii List of Acronyms xviii-xix Chapter One: Introduction 1-10 Introduction 1 Background of the study 2-3 Statement of the problem 3-4 Scope of the study 4 Rationale of the study 5 Objectives of the study 5 Research Questions for the study 5-6 Significance of the study 6 Definitions of important terms 6-8 Structure of the thesis 8-10 Chapter Two.

7 Literature Review 11-46 Introduction 11 Concept of data 11-12 Concept of information 12 Concept of Knowledge 13 Data-Information- Knowledge -Wisdom (DIKW) hierarchical pyramid 13-14 Conceptual progression from data to wisdom 14-15 Classification of Knowledge 16-18 Emergence of KS concept 19 Development of KS concept 19-20 Concept of KS 20-21 Classifying KS 21-24 Comparison among Knowledge Sharing , Knowledge transfer and Knowledge exchange 24-27 KS among professionals 27-29 KS among LIS professionals 29-30 KS among LIS professionals in university libraries 30-33 Review of KS models 33 Organizational Knowledge capabilities and KS 33 Factors influencing employee KS capabilities 34 Relationship between KS and organizational learning 34-35 KS Model based on KS approaches 35-36 Library Reference KS Model (LRKM)

8 37 KS Model of public university libraries based on intellectual capital 38 Conceptual Model of relationship among KS, organizational culture and organizational effectiveness in university libraries 39 Relationship between organizational characteristics and competences important for KS 40 KS and KT in the Knowledge Management (KM) system Building life cycle 41 Externalization and internalization in a simplified KS Model 42 Potential KS barriers facing by a software company 42-43 Overview of the works on KS and allied areas in bangladesh and/or by Bangladeshi authors 43-45 Summary 46 Chapter Three: Overview of the Selected Public and Private university Libraries of bangladesh 47-62 Introduction 47 Public university libraries 47 Dhaka university Library 47-49 bangladesh university of Engineering and Technology (BUET Central Library) 49 Bangabandhu Sheikh Mujib Medical university (BSMMU Central Library) 50 Sher-e-Bangla Agricultural university (SAU Central Library) 50-51 bangladesh university of Textiles (BUTex Library) 51-52 bangladesh university of Professionals (BUP Library) 52 Private university libraries 52-53 Independent university of bangladesh (IUB Central Library) 53-54 Ahsanullah university of Science and Technology (AUST Library) 54-55 bangladesh university of Health Sciences (BUHS Library)

9 55-57 Ayesha Abed Library (BRAC university ) 57-58 university of Liberal Arts bangladesh (ULAB Library) 58-59 North South university (NSU Library) 60-62 Summary 62 Chapter Four: Research Methodology 63-81 Introduction 63 Determination of the research problem 64 Thorough review of relevant literature 64 Selection of survey approach in terms of time dimension 64-66 Selection of quantitative approach in terms of types of data used 66 Selection of comparative approach in terms of intent dimension 66-67 Selection of exploratory approach in terms of output dimension 67 Types of data used in the study 67-68 Data collection methods 68-69 Data collection technique 69 Designing the data collection tool 69-70 Population of the study 70-71 Sample of the study 71-72 Data collection procedure 72 Data Analysis Techniques 72-73 Frequency distribution 73 Cross tabulation 73-74

10 Chi-square test of independence 74-75 Conditions for the application of 2 test 75 Application of chi-square test for nominal scale of measurement 75-76 Formulation of null hypothesis for chi-square test 76-77 Statistics used in interpreting the results of chi-square test 77-78 Fisher s exact test/ Exact sig. (2-sided) 78 Descriptive Statistics 78-79 Mann Whitney U Test 79 Application of Mann Whitney U test for the ordinal scale of measurement 79 Formulation of null hypothesis for Mann Whitney U test 79 Statistics Used in interpreting the results of Mann Whitney U test 80 Interpretation of data 80 Synthesis 80-81 Summary 81 Chapter Five: Data Analysis and Interpretation 82-131 Introduction 82 Profile of the respondents 82 Distribution of the respondents over different types of university library 82-83 Gender of the respondents 83 Age group of the respondents 84 Highest academic degree of the respondents 84-85 Distribution of the respondents over the selected public and private university libraries 85-86 Experience of the respondents 86-87 ICT skill of the respondents 87-88 Concept of Knowledge and KS 88 Concept of Knowledge 88-89 Knowing about something 89 Knowing how to do something 89 Knowing how to solve a problem 90 Concept of KS 90 Communication of Knowledge 91 Exchange of Knowledge 91 Transmission and absorption of