Business Process Framework (eTOM) Practitioners’ Course

1 Training & CertificationTraining & CertificationBusiness Process Framework (eTOM) Practitioners CourseHow to use the Business Process Framework for an agile digital businessWho should attend?This Course is suitable for anyone who: Wishes to extend their understandingand/or start implementing the Framework Is or will be involved in a Business processtransformation project Needs to streamline processes Wants to reduce the cost of operations Course provides advanced guidance for implementing the Business Process Framework within yourorganization, particularly as part of a Business Process transformation project.

2 Its purpose is to provide you withadvanced skills to enable you to use the Business Process Framework to maximize Business efficiency andcustomer experience and propel your enterprise towards becoming a thriving agile digital Business . You will get comprehensive practical instruction on using, implementing and extending the Business ProcessFramework, with a particular focus on Process decomposition, simplification and rationalization, which areessential for an agile digital Business . This is a hands-on style Course where you will learn, practice and test your knowledge.

3 Our expert instructorwill guide you through examples, explain the key principles, give you the chance to work through carefullystructured exercises and then explore suggested answers to the : Onsite | online | virtualLevel: PractitionerDuration:2 daysPre-requisites: Frameworx Overview is recommendedBusiness Process Framework (eTOM) Fundamentals isrequiredWhat will you learn? How to implement the best practices and have asolid approach to implementing the Framework When and how it can be used An essential new approach to processes which isvital for enabling an agile Business .

4 This includeslearning practical methods for decomposingcomplex Process into reusable Process elementsand reassembling the component parts into processflows guided by policy and dependency Course attendance certificate is issued onsatisfactory completion of the Course . There is aknowledge certification exam also associated withthe Course material. Passing this exam countstoward career certification with TM & CertificationCourse objectives:Service Providers: To provide practical, hands-on instruction forusing and implementing the Business ProcessFramework to enable transformation and agility ofyour Business .

5 To develop the ability of your team to identifyday-to-day improvements in Business operations. To enable you to reap the benefits of thetransition to network : To assist you with deploying your products into anenterprise whose Process model is based on theBusiness Process Framework . To understand how your customers Process modelsare evolving so your products can keep and Professional Services: To assist you with the integration and deploymentof products into an enterprise whose processmodel is based on the Business ProcessFramework.

6 To provide practical, hands-on instruction onimplementing the Business Process Frameworkfor your clients. To develop the ability to identify gaps and potentialimprovements in client Business operations. is Course is on the following certification tracks:Suggested courses to take next:Information Framework (SID) FundamentalsApplication Framework (TAM) FundamentalsOr see how we can boost your performance using our coaching Course syllabus:InTroDucTIonMoDuLe 1 Testing Your Business Process FrameworkKnowledgeMoDuLe 2 Implementing the Business ProcessFrameworkMoDuLe 3extending/confirming a Business ProcessFramework ImplementationMoDuLe 4 Simplifying ProcessesMoDuLe 5 Agile Process .

7 Fail Fast, Fail oftenMoDuLe 6using Process Automation Tools+ optional virtual live tutorialsTraining & BusinessDevelopmentManager OperationArchitect BusinessArchitect TM ForumPlatformArchitect