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1 Chapter Title Here Please /1 Others100 WaystoMotivateSTEVE CHANDLERandSCOTT RICHARDSONHowGreat LeadersCan Produce Insane ResultsWithout Driving People CrazyRRRRREVISEDEVISEDEVISEDEVISEDEVISED E E E E EDITIONDITIONDITIONDITIONDITIONF ranklin Lakes, NJ2 / 100 ways to motivate OthersCopyright 2008 by Steve Chandler and Scott RichardsonAll rights reserved under the Pan-American and InternationalCopyright Conventions. This book may not be reproduced, in wholeor in part, in any form or by any means electronic or mechanical,including photocopying, recording, or by any information storageand retrieval system now known or hereafter invented, withoutwritten permission from the publisher, The Career ways TO motivate OTHERS, REVISED EDITIONC over design by Lu Rossman/Digi Dog Design NYPrinted in the by Book-mart PressTo order this Title , Please call toll-free 1-800-CAREER-1 (NJand Canada: 201-848-0310) to order using VISA or MasterCard, orfor further information on books from Career Career Press, Inc.

2 , 3 Tice Road, PO Box 687,Franklin Lakes, NJ of Congress Cataloging-in-Publication DataChandler, Steve, 1944 100 ways to motivate others : how great leaders can produce insaneresults without driving people crazy / by Steve Chandler and ScottRichardson. Rev. 978-1-56414-992-31. Employee motivation. 2. Leadership. I. Richardson, Scott, 1954 II. Title . III. Title : One hundred ways to motivate 14--dc222007046561To Rodney MercadoThis page intentionally left blank AcknowledgmentsTo the greatest motivator there ever was, Mr. RodneyMercado, child prodigy, genius in 10 fields, and professorof music and violin at the University of Chuck Coonradt, who, unlike other consultants,not only talks about how to motivate others, but has aproven system, the Game of Work, that delivers stunningresults and fun to the workplace in the same breath. Chuckused the Game of Work on his own business first, andblew the lid off the results for his company Positive MentalAttitude Audiotape.

3 Chuck realized that what he had cre-ated, the Game of Work system, was worth a fortune tocompanies of all sizes: It brought more financial successthan even Positive Mental Attitude! Chuck has helped ourown businesses our master motivator-coach extraordinaire SteveHardison ( ) about whose talentswe have written much, but never Ron Fry, Stacey Farkas, and Michael Pye at CareerPress for many years of wonderful service to our to the memory of Lyndon Duke (1941 2004), amagnificent teacher, motivator, and page intentionally left blank Chapter Title Here Please / 7 While business is a game of numbers,real achievement is measured in infinite emotionalwealths: friendship, usefulness, helping, learning, or,said another way, the one who dies with the mostjoys wins. Dale DautenThis page intentionally left blank ContentsIntroduction: Time to Play Go Fish.

4 13100 ways to motivate Others1. Know Where Motivation Comes From .. 192. Teach Self-Discipline .. 203. Tune In Before You Turn On .. 234. Be the Cause, Not the Effect .. 245. Stop Criticizing Upper 256. Do the One Thing .. 277. Keep Giving 298. Get Input From Your 319. Accelerate Change .. 3310. Know Your Owners and Victims .. 3511. Lead From the Front .. 3812. Preach the Role of Thought .. 3913. Tell the Truth Quickly .. 4214. Don t Confuse Stressing Out With Caring .. 4415. Manage Your Own Superiors .. 4516. Put Your Hose Away .. 4717. Get the 4818. Manage Agreements, Not 4919. Focus on the Result, Not the 5420. Coach the Outcome .. 5821. Create a 6322. Know Your 6623. See What s 6824. Enjoy the of 7125. Feed Your Healthy 7226. Hire the 7427. Stop Talking .. 7628. Refuse to Buy Their Limitation .. 7829. Play Both Good Cop and Bad Cop.

5 7930. Don t Go Crazy .. 8031. Stop Cuddling 8232. Do the Worst First .. 8433. Learn to Experiment .. 8934. Communicate Consciously .. 9035. Score the Performance .. 9136. Manage the Fundamentals First .. 9437. motivate by 9638. Know Your People s Strengths .. 9839. Debate 10440. Lead With Language .. 10641. Use Positive Reinforcement .. 10942. Teach Your People No Power .. 11043. Keep Your People Thinking Friendly Customer Thoughts .. 11244. Use Your Best Time for Your Biggest Challenge .. 11645. Use 10 Minutes Well .. 11746. Know What You Want to Grow .. 11847. Soften Your Heart .. 12048. Coach Your People to 12149. Do the Math on Your Approach .. 12350. Count Yourself In .. 12551. To motivate Your People, First Just 12752. Don t Throw the Quit Switch .. 13153. Lead With Enthusiasm .. 13354. Encourage Your People to 13555. Inspire Inner Stability .. 13756. Give Up Being Right.

6 13957. Wake Yourself Up .. 14058. Always Show Them .. 14259. Focus Like a 14560. Think of Management as Easy .. 14861. Cultivate the Power of 14962. Phase Out Disagreement .. 15063. Keep Learning .. 15264. Learn What Leadership Is Not .. 15365. Hear Your People 15466. Play It Lightly .. 15567. Keep All Your Smallest Promises .. 15668. Give Power to the other Person .. 15869. Don t Forget to 16070. Know You ve Got the Time .. 16271. Use the Power of 16372. Translate Worry Into 16573. Let Your Mind Rule Your Heart .. 16674. Build a Culture of 16775. Seize Responsibility .. 16876. Get Some Coaching 17177. Make It Happen Today .. 17278. Learn the Inner 17379. Forget About 17680. Follow Consulting With Action .. 17781. Create a Vision .. 17882. Stop Looking Over Your 17983. Lead by 18084. Hold On to Principle .. 18385. Create Your Relationships .. 18486. Don t Be Afraid to Make Requests.

7 18687. Don t Change Yourself .. 18888. Pump Up Your E-mails .. 19089. Stop Pushing .. 19190. Become Conscious .. 19391. Come From the Future .. 19492. Teach Them to Teach Themselves .. 19693. Stop Apologizing for 19794. Let People Find 19995. Be a Ruthless Optimist .. 20196. Pay 20297. Create a 20498. Deliver the Reward .. 20699. Slow Down .. 208100. Decide to Be 209101. Let Them See You Change and 210 Recommended 217 Index .. 219 About the Authors .. 225 Introduction/13 13 IntroductionTime to Play Go FishDon t believe anything you read in this though these 100 pieces were written from real-life coaching and consulting experience, you won t gainanything by trying to decide whether you believe any of is not the way to succeed here. Practice is the a handful of these 100 tried and proven ways tomotivate others and use them. Try them out. See what youget. Examine your results.

8 That s what will get you whatyou really want: motivated people we run into do what doesn t work, be-cause most people try to motivate others by downloadingtheir own anxiety onto them. Parents do this constantly;so do managers and leaders in the workplace. They get anx-ious about their people s poor performance, and then theydownload that anxiety onto their people. Now everybody stense and anxious!Downloading your anxiety onto other people only mo-tivates them to get away from you as quickly as possible. Itdoesn t motivate them to do what you really want them todo. It doesn t help them get the best out of / 100 ways to motivate OthersManagers blame their own people for poor numbers,when it s really the manager s responsibility. CEOs blametheir managers, when it s really the CEO. They call con-sultants in a panic, talk about the numbers, and then ask, Do you recommend we implement FISH?

9 FISH is a current training fad that has a great dealof value in inspiring employees and focusing on the cus-tomer. But we don t deliver FISH in this book. We deliveran observation about fish. A fish rots from the headdown, we remind the manager whose people are not per-forming. And that s our version of , the first step in motivating others is for you, ifyou re the leader wanting the motivation, to realize that if there s a problem, I m the problem. Once you trulyget that, then you can use these 100 mastery of a few key paradoxes is vital. They arethe paradoxes that have allowed our coaching and con-sulting to break through the mediocrity and inspire suc-cess where there was no success such as:1. To get more done, slow To get your point across, stop To hit your numbers faster, take them lessseriously and make a game of To really lead people, go ahead of are a few of the paradoxes that open leadershipup into a spiral of success you have never this book as much as we enjoyed writing it foryou.

10 We hope you ll find, as we have, that leadership canbe fun if you break it into 100 easy , even that s not completely true. There are actu-ally 101 ways in this newly revised paperback version ofthe original. We wanted to add in the best motivationaltool of all: inspiration. How you can inspire your peopleby letting them watch you grow. Letting them see a be-fore and after picture of you as you master more andmore skills of excellent leadership. You might even skipto the last way and read it first, then go on to read therest of the book, because by reading the book itself you llbe demonstrating Way 101, a bonus for this new page intentionally left blank Chapter Title Here Please /17 Others100 WaystoMotivateThis page intentionally left blank /191. Know Where MotivationComes FromLeadership is the art of getting someone else to do something youwant done because he wants to do it.