Chase Online for Business | Fraud Protection Services

1 Chase Online FOR B US I N ES S | Fraud Protection Services | ENROLLMENT. First, you'll need to enroll in the service. Step After you log on to Chase Online for Business , go to the Send Payments tab, 1 under Fraud Protection click "Enroll Now.". ENROLL NOW. Step Please read and accept the Fraud Protection 2. Services Legal Agreement and then verify a billing account. 1. Chase Online FOR B US I N ES S | Fraud Protection Services | ENROLLMENT. Step Next, select the accounts you want to enroll 3. in Fraud Protection Services , and then select Positive Pay or Reverse Positive Pay for each account. Reverse Positive Pay: Enter the dollar amount for checks to be presented for your review. Click "Next." You'll be prompted to verify your choices. Carefully read the on screen messaging and click "Enroll.

2 ". Step Carefully read the on screen messaging. To complete your Positive Pay 4 enrollment, you'll need to upload a file with your check details (see instructions on the next page), or click "Enter Checks" when you complete your enrollment. The Positive Pay service is usually active within three Business days, following the submission of at least one issue file either manually or through file upload. Until at least one issue is provided manually or through upload, the status will reflect "Pending Activation.". 2. Chase Online FOR Business | Fraud Protection Services | DASHBOARD. With Chase Online for Business Fraud Protection Services , you have access to Online tools to help protect your accounts against check fraud1 . To effectively use this service, please make certain you're committed to using it regularly; that's how it works best.

3 We strongly encourage you to dedicate time and resources every day to upload check details (if necessary), review the items we flag, and make pay or return decisions. The System Administrator may perform these tasks, or use Access & Security Manager to grant other employees in the company the ability to use Fraud Protection Services . A link to Access & Security Manager is located on the My Accounts page. Step The Chase Fraud Protection Services Dashboard 1 To get to the Chase Fraud Protection Services dashboard, click on Send Payments tab and click Fraud Protection . On the dashboard, you'll only see information about the Services (Positive Pay or Reverse Positive Pay) that you have requested for each account. EACH SECTION CAN BE EXPANDED OR. COLLAPSED USING THESE ARROWS. FOR POSITIVE PAY, YOU CAN PROVI DE.

4 INFORMATION ABOUT CHECKS YOU'VE. ISSUED BY uploading A FILE OR. ENTERING THE DETAILS MANUALLY. YOU CAN SELECT THE TYPE OF REPORT. YOU WANT FOR EACH ACCOUNT; AN. EXCEPTIONS HISTORY REPORT IS. AVAILABLE FOR BOTH POSITIVE PAY AND. REVERSE POSITIVE PAY, WHILE A CHECK. ISSUE INPUT HISTORY REPORT IS ONLY. AVAILABLE WITH POSITIVE PAY. FOR POSITIVE PAY OR REVERSE POSITIVE. PAY, YOU'LL SEE A TALLY OF THE CHECK. EXCEPTIONS YOU'VE REVIEWED OR. STILL NEED TO REVIEW. YOU'LL ALSO BE. REMINDED OF THE DECISION CUT-OFF. TIME FOR EACH ACCOUNT. 3. Chase Online FOR B U S I N E S S | Fraud Protection Services | POSITIVE PAY. With Positive Pay, you provide details about checks you've written and we'll compare certain information to checks presented for payment. Any check that does not match the account number, check number and dollar amount you've provided will be marked as an exception and will be available for your review.

5 You can then decide whether to pay or return the check. Note: If you don't provide check decisions by the decision cut . off time (4 PM local account time), we will return any checks that have not been reviewed and you will be charged a returned check fee where applicable. To learn how to reduce exceptions caused by readability errors, please see the last page of this guide. Upload Checks Step On the Fraud Protection Services 1. dashboard, find the section labeled Enter Checks Written . To select a file containing your check details for upload, click Browse . Transmit the file to Chase by clicking Upload . CLICK BROWSE TO UPLOAD FILE. ENTER MANUALLY. Note: Files must be saved as CSV formats, which can be achieved by using the Save As function in excel and selected CSV. The file name must not contain any spaces.

6 Use the See sample file link for an explanation of how your file should be structured. OR. Enter Checks Manually On the Fraud Protection Services dashboard, click Enter Manually and enter check details in the fields provided and click add to add your item If you need to add details for multiple checks, click Add and enter additional check details in the fields that appear When you have finished, click Next . to verify and then submit your check information Note: Payee Name fields are used for informational purposes only and are not used or reviewed when analyzing checks for Positive Pay purposes. Only Account Number, Check Number and Dollar amount are used in review to provide exceptions to you. 4. Chase Online FOR B U S I N E S S | Fraud Protection Services | POSITIVE PAY. Step Review Check Exceptions 2.

7 On the Fraud Protection Services dashboard, click on an account that has exceptions you wish to review. REVIEW EXCEPTIONS. OR. If you want to review checks in multiple accounts, click Positive Pay on the Fraud Protection Services dashboard. Then select accounts using the checkboxes on the Review check decisions page and click Next.. REVIEW EXCEPTIONS. Step Make Check Decisions 3. Review the check information. If you wish to view a copy of the check, click See check.. Make a decision to pay or return the item, using the drop-down menu for each check. Pay: Pay the Item Return: Return the Item (Do Not Pay the Item). After making all decisions, click Next.. You may also choose to pay or return all items by choosing the Select all box. PAY OR RETURN. CLICK SEE CHECK. 5. Chase Online FOR B U S I N E S S | Fraud Protection Services | POSITIVE PAY.

8 Step Verify & Confirm Decisions 4. If you see an item you want to change, click Change and make any necessary revisions. Once you have verified that all information is correct, click Submit Decisions.. You will then receive a confirmation that your decisions were submitted. All decisions are final after submission. Note: For Positive Pay, please make all your check decisions by the decision cut . off time. Otherwise, we'll return checks you haven't reviewed and charge you a returned check fee, where applicable. SUBMIT DECISIONS. 6. Chase Online FOR B U S I N E S S | Fraud Protection Services | POSITIVE PAY FILE FORMAT. With Fraud Protection Services through Chase Online for Business , you can use our dashboard to upload information about checks you write so we can compare those details (account number, check number and dollar amount) to checks presented for payment (Positive Pay service only).

9 NOTE: Do not include future dated checks in your check issuance file. Please upload a new file on or after the issuance date. You can customize the order of the columns in your check issuance file. The step below shows the standard file format, see the next page for instructions on how to customize your file. Step Creating the CSV file in Microsoft excel . 1. Create a file containing the check details you want to upload. Do not include a header row on your file; instead, the first row should contain information about your first check. Information for each additional check should be entered on separate lines. For each check, enter the following information. No less than six fields are required for submission.. A. Check type: I = issued check, or C = voided or cancelled check (Required) . B. Account number (Required).

10 C. Check number (Required). D. Check date: Date should be formatted as mmddyy* (Required) . E. Check amount: This field may contain decimals, but no commas (Required) . F. Payee line 1: This field is limited to 40 characters** (Required) . G. Payee line 2: This field is limited to 40 characters** (Optional) . Finally, save your file in Comma-Separated Value (CSV) format. Do not include any spaces in the file name. * In order for your file to be uploaded, the date field must contain a total of 6 characters. In some instances, Microsoft excel . will delete the first zero of a number, referred to as the leading zero. To force Microsoft excel to accept leading zeros: Right-click the top of the column that contains your date information Select Format Cells . In the Category: box, select Custom . In the Type: box, enter 000000 (six zeros to correspond with the mmddyy format).