Cisco CallManager Administration Guide

1 Corporate HeadquartersCisco Systems, West Tasman DriveSan Jose, CA 95134-1706 : 408 526-4000800 553-NETS (6387)Fax: 408 526-4100 Cisco CallManager Administration GuideRelease (1)Customer Order Number: Text Part Number: OL-4659-01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

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4 The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) Cisco CallManager Administration GuideCopyright 2003 Cisco Systems, Inc. All rights reserved. iiiCisco CallManager Administration GuideOL-4659-01 CONTENTSP refacexxvPurposexxvAudiencexxviOrganizat ionxxviRelated DocumentationxxviiConventionsxxviiiObtai ning CD-ROMxxxOrdering DocumentationxxxDocumentation FeedbackxxxiObtaining Technical Assistance CenterxxxiiCisco TAC WebsitexxxiiiCisco TAC Escalation CenterxxxiiiObtaining Additional Publications and InformationxxxivPART 1 Cisco CallManagerCHAPTER 1 Introduction1-1 Key Features and Benefits1-2 Browsing to Cisco CallManager Administration1-2 Where to Find More Information1-4 ContentsivCisco CallManager Administration GuideOL-4659-01 PART 2 System ConfigurationCHAPTER 2 Server Configuration2-1 Finding a Server2-2 Adding

5 A Server2-4 Updating a Server2-4 Deleting a Server2-5 Server Configuration Settings2-7 CHAPTER 3 Cisco CallManager Configuration3-1 Finding a Cisco CallManager3-1 Adding a Cisco CallManager3-4 Updating a Cisco CallManager3-5 Deleting a Cisco CallManager3-6 Cisco CallManager Configuration Settings3-8 Viewing Cisco CallManager Component Versions3-11 CHAPTER 4 Cisco CallManager Group Configuration4-1 Finding a Cisco CallManager Group4-2 Adding a Cisco CallManager Group4-4 Updating a Cisco CallManager Group4-5 Copying a Cisco CallManager Group4-6 Deleting a Cisco CallManager Group4-7 Cisco CallManager Group Configuration Settings4-8 vCisco CallManager Administration GuideOL-4659-01 ContentsCHAPTER 5 Date/Time Group Configuration5-1 Finding a Date/Time Group5-2 Adding a Date/Time Group5-4 Updating a Date/Time Group5-5 Deleting a Date/Time Group5-5 Date/Time Group Configuration Settings5-7 CHAPTER 6 Device Defaults Configuration6-1 Updating Device Defaults6-1 Device Defaults Configuration Settings6-3 Finding Devices With Non-Default Firmware Loads6-4 CHAPTER 7 Region Configuration7-1 Finding a Region7-2 Adding a Region7-3 Updating a Region7-5 Deleting a Region7-6 Region Configuration Settings7-8 CHAPTER 8 Device Pool Configuration8-1 Finding a Device Pool8-2 Adding a Device Pool8-4 Updating a Device Pool8-5 Deleting a Device Pool8-6 Device Pool

6 Configuration Settings8-8 ContentsviCisco CallManager Administration GuideOL-4659-01 CHAPTER 9 Enterprise Parameters Configuration9-1 CHAPTER 10 Location Configuration10-1 Finding a Location10-2 Adding a Location10-4 Updating a Location10-5 Deleting a Location10-5 Resynchronizing a Location Bandwidth10-7 Location Configuration Settings10-8 CHAPTER 11 Auto-Registration Configuration11-1 Enabling Auto-Registration11-2 Disabling Auto-Registration11-3 Auto-Registration Configuration Settings11-5 Reusing Auto-Registration Numbers11-7 CHAPTER 12 Survivable Remote Site Telephony Configuration12-1 Finding an SRST Reference12-2 Adding an SRST Reference12-3 Updating an SRST Reference12-4 Copying an SRST Reference12-5 Deleting an SRST Reference12-6 SRST Reference Configuration Settings12-8 viiCisco CallManager Administration GuideOL-4659-01 ContentsPART 3 Route ConfigurationCHAPTER 13 Automated Alternate Routing Group Configuration13-1 Finding an AAR Group13-2 Adding an AAR Group13-3 Updating an AAR Group13-4 Deleting an AAR Group13-5 AAR Group Configuration Settings13-6 CHAPTER 14 Application Dial Rules Configuration14-1 Adding a Dial Rule14-1 Modifying a Dial Rule14-2 Updating a Dial Rule14-3 Deleting a Dial Rule14-3 Reprioritizing a Dial Rule14-4 CHAPTER 15 Partition Configuration15-1 Finding a Partition15-1 Adding a Partition15-3 Updating a Partition15-4

7 Deleting a Partition15-5 Partition Configuration Settings15-7 Searching for a Partition15-9 CHAPTER 16 Calling Search Space Configuration16-1 Finding a Calling Search Space16-2 Adding a Calling Search Space16-3 Updating a Calling Search Space16-4 ContentsviiiCisco CallManager Administration GuideOL-4659-01 Copying a Calling Search Space16-5 Deleting a Calling Search Space16-6 Calling Search Space Configuration Settings16-8 CHAPTER 17 Route Filter Configuration17-1 Finding a Route Filter17-2 Adding a Route Filter17-4 Updating a Route Filter17-5 Copying a Route Filter17-6 Route Filter Configuration Settings17-7 Adding Route Filter Clauses17-8 Removing Route Filter Clauses17-9 Deleting a Route Filter17-10 Route Filter Tag Descriptions17-11 CHAPTER 18 Line Group Configuration18-1 Finding a Line Group18-2 Adding a Line Group18-3 Adding Members to a Line Group18-4 Removing Members from a Line Group18-6 Updating a Line Group18-7 Deleting a Line Group18-8 Line Group Configuration Settings18-10 CHAPTER 19 Route Group Configuration19-1 Finding a Route Group19-2 Adding a Route Group19-3 ixCisco CallManager Administration GuideOL-4659-01 ContentsAdding Devices to a Route Group19-4 Removing Devices from a Route Group19-5 Updating a Route Group19-6 Deleting a Route Group19-7 Route Group Configuration Settings19-9 CHAPTER 20 Route/Hunt List Configuration20-1

8 Finding Route/Hunt Lists20-2 Adding a Route/Hunt List20-4 Adding Route Groups and Line Groups to a Route/Hunt List20-6 Removing Route Groups and Line Groups from a Route/Hunt List20-8 Changing the Order of Route Groups and Line Groups in a Route/Hunt List20-10 Deleting a Route/Hunt List20-11 CHAPTER 21 Route Pattern/Hunt Pilot Configuration21-1 Finding a Route Pattern/Hunt Pilot21-2 Adding a Route Pattern/Hunt Pilot21-4 Updating a Route Pattern/Hunt Pilot21-6 Copying a Route Pattern/Hunt Pilot21-7 Deleting a Route Pattern/Hunt Pilot21-8 Route Pattern/Hunt Pilot Configuration Settings21-9 CHAPTER 22 Translation Pattern Configuration22-1 Finding a Translation Pattern22-1 Adding a Translation Pattern22-4 Updating a Translation Pattern22-5 Copying a Translation Pattern22-6 ContentsxCisco CallManager Administration GuideOL-4659-01 Deleting a Translation Pattern22-7 Translation Pattern Configuration Settings22-8 CHAPTER 23 External Route Plan Wizard23-1 Creating an External Route Plan23-2 Setting the Routing Options23-2 Providing Tenant Information23-4 Entering Location Information23-5 Selecting Gateways23-6 Providing Gateway Information23-7 Generating the External Route Plan23-9 Confirming the External Route Plan23-10 Finishing the External Route Plan23-11 Deleting an External Route Plan23-12 CHAPTER 24 Route Plan Report 24-1 Viewing Route Plan Records24-2

9 Deleting Unassigned Directory Numbers24-4 Updating Unassigned Directory Numbers24-5 Viewing Route Plan Reports in a File24-6 PART 4 Service ConfigurationCHAPTER 25 Cisco IPMA Configuration Wizard25-1 CHAPTER 26 Cisco CallManager Attendant Console Configuration26-1 Cisco CallManager Attendant Console Configuration Checklist26-2 Configuring Cisco CallManager Attendant Console Users26-3 xiCisco CallManager Administration GuideOL-4659-01 ContentsFinding an Attendant Console User26-3 Adding an Attendant Console User26-4 Updating or Deleting an Attendant Console User26-6 Cisco CallManager Attendant Console User Configuration Settings26-7 Configuring the ac User26-8 Configuring Pilot Points 26-9 Finding a Pilot Point26-10 Adding a Pilot Point26-11 Updating or Deleting a Pilot Point26-12 Resetting a Pilot Point26-13 Pilot Point Configuration Settings26-15 Associating Devices a