Cisco Systems: CCNP Voice - LabFour

1 6154 Macon Road Memphis, TN 38134 (901) 261-1111 Subject to change with Senior Management approval Cisco Systems: CCNP Voice Competency Goals: implementing Cisco unified Communications Voice over IP and QoS (CVOICE ) implementing Cisco unified Communications Manager, Part 1 (CIPT1 ) implementing Cisco unified Communications Manager, Part 2 (CIPT2 ) Troubleshooting Cisco unified Communications (TVOICE ) Integrating Cisco unified Communications Applications (CAPPS ) Sample Job Titles: Network Administrator, Network Operation Technician, Network Support Specialist, Network Support Technician, Network Technician, Computer Support Specialist, Helpdesk Support, Desktop Support, or other similar jobs. Tuition: $7, 6154 Macon Road Memphis, TN 38134 (901) 261-1111 Subject to change with Senior Management approval Course Objectives: Describe the characteristics and historical evolution of unified communications networks, the three operational modes of gateways, their functions, and the related call leg types; explain how gateways route calls and which configuration elements relate to incoming and outgoing call legs; describe how to connect a gateway to traditional Voice circuits using analog and digital interfaces.

2 Define DSPs and codecs, and explain different codec complexities and their usage Describe how VoIP signaling and media transmission differs from traditional Voice circuits and explain how Voice is sent over IP networks, including analog-to-digital conversion, encoding, packetization, and all variants of RTP; describe the characteristics of , SIP, and MGCP, and explain when to use them; discuss special requirements for VoIP call legs, including the need for QoS, fax/modem relay, and DTMF support; describe how to configure VoIP call legs in a gateway Describe the functions and operation of the Cisco unified Communications Manager Express; describe all components that are required to support endpoints by Cisco unified Communications Manager Express and explain how to configure them; describe Cisco unified Communications Manager Express endpoint configuration elements such as phones and directory numbers Describe the characteristics and requirements of a numbering plan; explain the components of a dial plan and their functions; describe how to configure a gateway for digit manipulation; explain how to configure a gateway to perform path selection; describe how to configure calling privileges on a Voice gateway Describe Cisco gatekeeper functions and configuration.

3 Explain Cisco unified Border Element features and configuration Explain the functions, goals, and implementation models of QoS, and what specific issues and requirements exist in a converged Cisco unified Communications network; describe the characteristics and QoS mechanisms of the DiffServ model and contrast it to other models; explain the operation and configuration of the QoS classification and marking mechanism including the concept of trust boundaries and describe how LFI and cRTP provide link efficiency on WAN links and how they are configured; explain policing, shaping, and LLQ, their operations and configuration, using the MQC; describe how AutoQoS works and what it achieves in a Cisco unified Communications network Describe Cisco unified Communications Manager requirements for hardware, operating system , database, communication , and licensing; describe Cisco unified Communications Manager deployment options and redundancy designs Activate required Cisco unified Communications Manager Services, configure initial settings, and remove DNS reliance; manage user accounts, including integrating Cisco unified Communications Manager with a corporate LDAP directory and enabling multiple levels of user privileges Describe the general features and unique characteristics of the , SCCP, and SIP endpoints that are supported by Cisco unified Communications Manager.

4 Implement SCCP and SIP ( Cisco and third-party) phones in Cisco unified Communications Manager Describe the implementation of PSTN gateways in Cisco unified communication Manager; describe and configure Cisco unified Communications Manager numbering plans, directory numbers, route groups, route lists, route patterns, digit analysis, and urgent priority for on- and off-net calls; explain the need and uses for calling privileges and how to implement them in Cisco unified Communications Manager; describe digit-manipulation elements in Cisco unified Communications Manager and how to implement them; explain the need and uses for gateway selection and PSTN-access features and how to implement them in Cisco unified Communications Manager; describe call coverage and how to implement it in Cisco unified Communications Manager Describe Cisco unified Communications Manager media resources, including conferences, transcoders, and MTP, as well as MOH and annunciator services Describe and configure Cisco IP Phone Services; describe and configure presence-enabled speed dials and lists; describe and configure Cisco unified Mobility 6154 Macon Road Memphis, TN 38134 (901) 261-1111 Subject to change with Senior Management approval Explain issues pertaining to multisite deployment and relate the issues to multisite connection options; describe solutions for multisite deployment issues; configure gateways and trunks in multisite environments.

5 Implement a dial plan to support inbound and outbound PSTN dialing, site-code dialing, and TEHO in an international environment Describe the mechanisms for providing call survivability and device failover in remote sites, including the functions, operation, and limitations of each mechanism; configure Cisco unified SRST to provide call survivability for IP phones, and MGCP fallback for gateway survivability; configure Cisco unified Communications Manager Express to provide telephony services to IP phones if the connection to the centralized call agent is lost Describe techniques to reduce bandwidth requirements on IP WAN links in Cisco unified Communications Manager multisite deployments; describe and configure CAC mechanisms and AAR in Cisco unified Communications Manager and in gatekeepers Describe how Device Mobility and Cisco Extension Mobility work and how they are implemented Describe and implement the SAF client and forwarder in an environment with CCD Describe a systematic methodology to troubleshoot Cisco unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco unified Communications Manager Diagnose a call setup issue and resolve the issues as you discover or reveal them.

6 Given a trouble call for which the source of the problem is unknown Solve the common issues of an SAF-enabled network and CCD Troubleshoot issues that are related to Cisco unified Communications Manager features and applications Troubleshoot Voice quality issues and issues that are related to media resources Describe Voice -mail integration options, corresponding traffic flows, and available client interfaces; describe general requirements for Voice -mail integration, including user-account synchronization, redirecting-number explanation, call flows in SRST mode or under no-bandwidth conditions, CoS implications of MWI, and Voice -mail notifications Describe how to use SCCP and how to use SIP to integrate Cisco Unity Connection with Cisco unified Communications Manager, and compare these two options; explore Cisco Unity Connection system settings; describe Cisco Unity Connection dial plan partitions and search spaces; examine the Cisco Unity Connection dial plan, Call Transfer options, and call handlers, including auto-attendant functionality and related templates.

7 Describe user-account management options and user-related configuration elements, including account policies, subscriber classes of service, and related templates; explore the tools that can be used to monitor Cisco Unity Connection operation and to troubleshoot issues that relate to Voice mailboxes and MWI Explore the features and characteristics of Cisco Unity Express; describe how to integrate Cisco Unity Express with Cisco unified Communications Manager Express using SIP; describe the Cisco Unity Express system settings; discover how the Cisco Unity Express AutoAttendant application works and how it is configured; describe user account management options and user-related configuration elements including account policies and subscriber classes of service; examine the available traces that can be used to troubleshoot issues that are related to Voice mailboxes and MWI Examine the features and characteristics of VPIM; describe how to implement VPIM in Cisco Unity Connection and Cisco Unity Express Describe the features and characteristics of Cisco unified Presence; examine the components of a Cisco unified Presence solution, their functions, and the communication flows between the individual components; describe how to integrate Cisco unified Presence with Cisco unified Communications Manager and Cisco unified Communications applications.

8 Examine how to configure Cisco unified Presence features, such as Cisco IP Phone Messenger and Cisco unified Personal Communicator support, and how to implement Cisco unified Personal Communicator including Active Directory integration; describe the Cisco unified Presence verification and troubleshooting tools that are available for different Cisco unified Presence Components and explain how to use them