Implementing Cisco Unified Communications IP …

1 CIPT1 Implementing Cisco Unified Communications IP Telephony Part 1 Volume 1 Version Student Guide Editing, Production, and Web Services: 02-15-08 DISCLAIMER WARRANTY: THIS CONTENT IS BEING PROVIDED AS IS. Cisco MAKES AND YOU RECEIVE NO WARRANTIES IN CONNECTION WITH THE CONTENT PROVIDED HEREUNDER, EXPRESS, IMPLIED, STATUTORY OR IN ANY OTHER PROVISION OF THIS CONTENT OR communication BETWEEN Cisco AND YOU. Cisco SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.

2 This learning product may contain early release content, and while Cisco believes it to be accurate, it falls subject to the disclaimer above. The PDF files and any printed representation for this material are the property of Cisco Systems, Inc., for the sole use by Cisco employees for personal study. The files or printed representations may not be used in commercial training, and may not be distributed for purposes other than individual of Contents Volume 1 Course Introduction 1 Overview 1 Learner Skills and Knowledge 1 Course Goal and Objectives 3 Course Flow 4 Additional References 5 Cisco Glossary of Terms 5 Your Training Curriculum 6 Introduction to Cisco Unified Communications Manager 1-1 Overview 1-1 Module Objectives 1-1 Understanding Cisco Unified Communications Manager Architecture 1-3 Overview 1-3 Objectives 1-3 Cisco Unified Communications 1-4 Cisco Unified Communications Manager 1-6 Cisco Unified Communications Manager Signaling and Media Paths 1-8 Cisco Unified Communications Manager

3 Hardware, Software, and Clustering 1-9 Cisco Unified Communications Manager Cluster 1-11 Cisco Unified Communications Manager Hardware Requirements 1-12 Third-Party Hardware Solutions Approved by Cisco 1-13 Cisco Unified Communications Operating System 1-14 Cisco Unified Communications Operating System Access 1-15 Cisco Unified Communications Manager Database 1-16 Services That Rely on the Publisher 1-17 User-Facing Features 1-18 Cisco Unified Communications Manager Release Database Replication 1-19 Database Access Control 1-20 Cisco Unified Communications Manager Licensing Model 1-21 Device License Units 1-23 License File Specifics 1-24 Example

4 License File 1-26 License File Request Process (FlexLM) 1-27 Obtaining Additional Licenses 1-28 Cisco Unified Communications Manager Licensing Tools 1-29 Calculating License Units 1-32 Generating License Unit Report 1-33 Uploading License File 1-34 Summary 1-37 References 1-38 Understanding Cisco Unified Communications Manager Deployment and Redundancy Options 1-39 Overview 1-39 Objectives 1-39 Cisco Unified Communications Manager Deployment Options 1-40 Cisco Unified Communications Manager Single-Site Deployment 1-41 Single Site: Design Guidelines 1-42 Single Site: Benefits 1-43 Cisco Unified Communications Manager Multisite Deployment with Centralized Call Processing 1-44 Multisite WAN with Centralized Call Processing: Design Guidelines 1-46 Multisite WAN with Centralized Call Processing: Benefits 1-47 Cisco Unified Communications Manager Multisite Deployment with Distributed Call Processing 1-48 Multisite Distributed Call Processing: Design Guidelines 1-49 Multisite WAN with Distributed Call Processing: Benefits 1-50 The PDF files and any printed representation for this material are the property of Cisco Systems, Inc.

5 , for the sole use by Cisco employees for personal study. The files or printed representations may not be used in commercial training, and may not be distributed for purposes other than individual Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT) 2008 Cisco Systems, Inc. Cisco Unified Communications Manager Multisite Deployment with Clustering Over the WAN 1-51 Clustering Over the IP WAN: Design Guidelines 1-52 Clustering Over the IP WAN: Benefits 1-54 Cisco Unified Communications Manager Call-Processing Redundancy 1-55 1:1 Redundancy Design 1-57 2:1 Redundancy Design 1-59 Summary 1-60 References 1-61 Installing and Upgrading Cisco Unified Communications Manager 1-63 Overview 1-63 Objectives 1-63 Cisco Unified Communications Manager Installation and Upgrade Overview 1-64 Cisco Unified Communications Manager Installation and Upgrade Options 1-65 Software Sources 1-67 Installation Disc 1-68 Hardware Configuration 1-69 Cisco Unified Communications Manager Basic Installation 1-70 Important Configuration Information 1-71 Installation Procedures for Basic Install (Using Installation DVD) 1-75 Basic Installation Flow (Installation DVD)

6 1-77 Installation Procedures for Basic Install (Preinstalled) 1-78 Basic Installation Flow (Preinstalled) 1-79 Cisco Unified Communications Manager Upgrade During Installation 1-80 Installation Procedures for Upgrade During Installation 1-81 Upgrade During Installation Flow 1-83 Upgrade During Installation (Retrieval Mechanism) 1-85 Upgrade During Installation (Remote Patch Access Information) 1-86 Upgrade During Installation (Patch Location) 1-87 Cisco Unified Communications Manager Windows Upgrade 1-88 Cisco DMA 1-89 Data Not Exported by Cisco DMA 1-90 Windows Upgrade Installation Option 1-91 Cisco Unified Communications Manager Upgrade 1-92 Dual Partitions 1-93 Installation Procedures for Cisco Unified Communications Manager Upgrade 1-94 Upgrade Process on Cisco Unified Communications Manager Releases and 1-95 Summary 1-96 References 1-96 Module Summary 1-97 References 1-97 Module Self-Check 1-98 Module Self-Check Answer Key 1-102 Administration of Cisco Unified Communications Manager 2-1 Overview 2-1 Module Objectives 2-1 Understanding Cisco Unified

7 Communications Manager Administration Options 2-3 Overview 2-3 Objectives 2-3 Cisco Unified Communications Manager Administration and User Interfaces 2-4 Cisco Unified Communications Manager Administration and User Interface Functions 2-5 Cisco Unified Communications Manager User Web Interface 2-6 Accessing the User Web Interface 2-7 Cisco Unified Communications Manager User Main Page 2-8 Cisco Unified Communications Manager Administration Web Interface 2-9 Accessing the Administration Web Interface 2-10 Cisco Unified Communications Manager Administration Main Page 2-11 Cisco Unified Communications Manager Serviceability Web Interface 2-12 Accessing the Serviceability Web Interface 2-13 The PDF files and any printed representation for this material are the property of Cisco Systems, Inc.

8 , for the sole use by Cisco employees for personal study. The files or printed representations may not be used in commercial training, and may not be distributed for purposes other than individual self-study. 2008 Cisco Systems, Inc. Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT) iii Cisco Unified Communications Manager Serviceability Main Page 2-14 Cisco Unified Communications Manager Disaster Recovery Web Interface 2-15 Accessing the Disaster Recovery Web Interface 2-16 Cisco Unified Communications Manager Disaster Recovery Main Page 2-17 Cisco Unified Communications Manager Operating System Web Interface 2-18 Accessing the Cisco Unified Communications Manager Operating System Web Interface 2-19 Cisco Unified Communications Manager Operating System Main Page 2-20 Cisco Unified Communications Manager Administration CLI 2-21 Accessing the Administration CLI 2-22 Cisco Unified Communications Manager

9 Administration CLI Main Page 2-23 Summary 2-24 References 2-24 Managing Services and Initial Configuration of Cisco Unified Communications Manager 2-25 Overview 2-25 Objectives 2-25 Cisco Unified Communications Manager Initial Configuration 2-26 Cisco Unified Communications Manager Network Configuration Options 2-27 Network Components 2-28 Cisco Unified Communications Manager NTP and DHCP Considerations 2-29 Changing NTP Settings 2-31 DHCP Server Feature Support 2-32 Steps to Configure DHCP Phone Support 2-33 Step 1: Activate DHCP Monitor Service 2-34 Step 2: Configure the DHCP Server 2-35 Step 3: Configure the DHCP Subnet 2-36 DHCP Migration Considerations 2-37 DNS Reliance of IP Phones 2-38 SCCP Call Flow with DNS 2-39 SCCP Call Flow Without DNS 2-40 Removing DNS Reliance 2-41 Cisco Unified Communications Manager Network and Feature Services 2-42 Network Services 2-43 Feature Services 2-44 Service Activation 2-45 Service Activation Screenshot 2-46 Control Center Screenshot 2-47 Cisco Unified Communications Manager Enterprise Parameters 2-48 Example of Enterprise Parameters 2-49 Changing Enterprise Parameters 2-50 Enterprise

10 Parameters Screenshot 2-51 Phone URL Enterprise Parameters 2-52 Cisco Unified Communications Manager Service Parameters 2-53 Example of Service Parameters 2-54 Changing Service Parameters 2-55 Service Parameter Configuration Screenshot 2-56 Cisco CallManager Service Parameter Screenshot 2-57 Summary 2-58 References 2-58 Managing User Accounts in Cisco Unified Communications Manager 2-59 Overview 2-59 Objectives 2-59 Cisco Unified Communications Manager User Accounts 2-60 Two Types of User Accounts in Cisco Unified Communications Manager 2-61 Data Associated with User Accounts 2-62 User Privileges 2-63 User Privilege Component Interaction 2-64 Roles and User Groups Example 2-65 User Management Options 2-67 The PDF files and any printed representation for this material are the property of Cisco Systems, Inc.