Implementing Cisco Unified Communications

1 Implementing CiscoUnified CommunicationsManager, Part 1 (CIPT1)Foundation Learning GuideSecond EditionJosh FinkeDennis HartmannCisco Press800 East 96th StreetIndianapolis, IN 46240 Implementing Cisco Unified CommunicationsManager, Part 1 (CIPT1) Foundation Learning GuideSecond EditionJosh FinkeDennis Hartmann Copyright 2012 Cisco Systems, by: Cisco Press800 East 96th StreetIndianapolis, IN 46240 USAAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrieval sys-tem, without written permission from the publisher, except for the inclusion of brief quotations in a in the United States of America 1 2 3 4 5 6 7 8 9 0 Second Printing: August 2012 Library of Congress Cataloging-in-Publication data is on : 978-1-58720-418-0 ISBN-10: 1-58720-418-5 Warning and DisclaimerThis book is designed to provide information about Cisco Unified Communications administration and toprovide test preparation for the CIPT Part 1 version 8 exam (CCNP Voice CIPT1 642-447), which is partof the CCNP Voice certification.

2 Every effort has been made to make this book as complete and accurateas possible, but no warranty or fitness is information is provided on an as is basis. The authors, Cisco Press, and Cisco Systems, Inc., shall haveneither liability nor responsibility to any person or entity with respect to any loss or damages arising fromthe information contained in this book or from the use of the discs or programs that may accompany opinions expressed in this book belong to the authors and are not necessarily those of Cisco Systems, AcknowledgmentsAll terms mentioned in this book that are known to be trademarks or service marks have been appropri-ately capitalized. Cisco Press or Cisco Systems, Inc. cannot attest to the accuracy of this information. Useof a term in this book should not be regarded as affecting the validity of any trademark or service Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning GuideCorporate and Government SalesThe publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or spe-cial sales, which may include electronic versions and/or custom covers and content particular to your busi-ness, training goals, marketing focus, and branding interests.

3 For more information, please contact: and Government Sales 1-800-382-3419 sales outside the United States, please contact: International Sales InformationAt Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each bookis crafted with care and precision, undergoing rigorous development that involves the unique expertise ofmembers from the professional technical feedback is a natural continuation of this process. If you have any comments regarding how wecould improve the quality of this book, or otherwise alter it to better suit your needs, you can contact usthrough e-mail at Please make sure to include the book title and ISBN in greatly appreciate your :Paul BogerBusiness Operation Manager, Cisco Press:Anand SundaramAssociate Publisher:Dave DusthimerManager Global Certification:Erik UllandersonExecutive Editor:Brett BartowSenior Development Editor:Christopher ClevelandManaging Editor:Sandra SchroederCopy Editor:John EdwardsSenior Project Editor:Tonya SimpsonTechnical Editor:Manny RichardsonEditorial Assistant:Vanessa EvansProofreader:Sheri CainBook Designer:Gary Adair Indexer:Tim WrightComposition:Mark ShirariiiAbout the AuthorsJosh Finke, CCIE No.

4 25707, is the practice director for collaboration and networking atIron Bow Technologies, a Cisco Gold and Master Unified Communications Partner. Joshwas previously a lead instructor and director of operations for Internetwork Expert, aleading CCIE training company. Josh has multiple certifications, including the CiscoCCIE Voice, CCNP, CCDP, CCNA, CCDA, and Cisco Meeting Place Specialist. Josh spe-cializes in Cisco UC, routing and switching, and enterprise network design. Josh startedworking with Cisco networking technologies in 2000 and later became one of theyoungest Voice CCIEs in the world. He lives with his wife in Seattle, J. Hartmann, CCIE No. 15651, is a Unified Communications consultant. Dennisis also a lead instructor at Global Knowledge. Dennis was first exposed to CallManagerduring the CallManager time frame when Cisco acquired Selsius.

5 Dennis has variouscertifications, including the Cisco CCVP, CCSI, CCNP, CCIP, and the Microsoft has worked for various Fortune 500 companies, including AT&T, Sprint, MerrillLynch, KPMG, and Cabletron Systems. Dennis lives with his wife and children inHopewell Junction, New the Technical ReviewerManny Richardson, CCIE No. 6056, is a Voice and Routing and Switching CCIE. He is adesign and implementation engineer consultant with MARTA and the City of Atlanta inAtlanta, Georgia. He is also an instructor with more than five years of worldwide teach-ing experience. He has worked in the field of networking for 12 years, with the last threeyears primarily focused on Cisco Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning GuideDedicationI dedicate this book to the love and support in my life, you to my wife, my family, and all of those who have supported and believed in you to Brett Bartow, Chris Cleveland, and the entire Cisco Press team.

6 Who areexcellent at what they do and made this book at a GlanceIntroductionxixChapter 1 Cisco Unified Communications Manager Architecture1 Chapter 2 Deployment Models29 Chapter 3 Cisco Unified Communications Manager Services and Initial ConfigurationSettings47 Chapter 4 Managing User Accounts in Cisco Unified Communications Manager71 Chapter 5 Cisco Unified Communications Manager Endpoints101 Chapter 6 Cisco Catalyst Switches123 Chapter 7 Implementing and Hardening IP Phones141 Chapter 8 Implementing PSTN Gateways in Cisco Unified Communications Manager185 Chapter 9 Call-Routing Components221 Chapter 10 Calling Privileges265 Chapter 11 Digit Manipulation297 Chapter 12 Call Coverage327 Chapter 13 Media Resources351 Chapter 14 Phone Services387 Chapter 15 Presence-Enabled Speed Dials and Lists 407 Chapter 16 Implementing Cisco Unified Mobility425 Appendix AAnswers to Review Questions457 Index461viImplementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning GuideContents IntroductionxixChapter 1 Cisco Unified Communications Manager Architecture1 Chapter Objectives1 CUCM Overview2 Cisco UC Solution Components2 Cisco UC Network4 CUCM Functions6 CUCM Signaling and Media Paths7 Example.

7 Basic IP Telephony Call8 CUCM Hardware, Software, and Clustering9 CUCM Cluster10 Cisco 7800 Series Media Convergence Servers11 CUCM Operating System12 Cisco UC Database13 Static Configuration Data13 User-Facing Features13 Database Access Control15 CUCM Licensing16 License File Request Process18 Obtaining Additional Licenses19 Licensing Components20 Calculating License Units22 License Unit Reporting22 Chapter Summary24 Review Questions25 Chapter 2 Deployment Models29 Chapter Objectives29 CUCM: Single-Site Deployment30 Multisite WAN with Centralized Call Processing31 Multisite Deployment with Distributed Call Processing34 Benefits36 Best Practices36 Clustering over the IP WAN37viiCUCM Call-Processing Redundancy39 Chapter Summary43 Review Questions43 Chapter 3 Cisco Unified Communications Manager Services and InitialConfiguration Settings47 Chapter Objectives47 CUCM Initial Configuration48 Network Components48 Network Time Protocol48 Dynamic Host Configuration Protocol49 Trivial File Transfer Protocol49 Domain Name System49 NTP and DHCP Considerations50 DHCP51 DNS54 Network and Feature Services57 Network Services58 Feature Services58 Service Activation59 Control Center60 Global Server Settings60 Enterprise Parameters60 Enterprise Phone

8 Configuration62 Service Parameters64 Chapter Summary66 Review Questions67 Chapter 4 Managing User Accounts in Cisco Unified Communications Manager71 Chapter Objectives71 CUCM User Accounts71 User Account Types72 User Privileges73 User Management76 Managing User Accounts76 Bulk Administration Tool Overview82 Bulk Administration Tool Components83viiiImplementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning GuideBulk Provisioning Service84 Managing User Accounts Using Cisco Unified Communications Manager BAT84 Lightweight Directory Access Protocol (LDAP) Overview and Considerations86 LDAPv3 Integration86 LDAPv3 Synchronization87 Synchronization Agreements88 Synchronization Search Base90 Synchronization Best Practices91 LDAPv3 Synchronization Configuration92 LDAPv3 Authentication94 LDAPv3 Authentication Configuration97 Chapter Summary98 Review Questions99 Chapter 5 Cisco Unified Communications Manager Endpoints101 Chapter Objectives101 CUCM Endpoints102 Endpoint Features103 Cisco IP Phone Models105 Entry-Level Cisco IP Phones105 Midrange Cisco IP Phones106 High-End Cisco IP Phones106 Cisco Unified IP Phone 8900 Series106 Cisco Unified IP Phone 9900 Series107 Other Cisco IP Phones108 Cisco IP Phones.

9 Boot Endpoint Support115 SIP Third-Party IP Phone Support in CUCM116 SIP Third-Party Authentication118 Chapter Summary119 Review Questions120 Chapter 6 Cisco Catalyst Switches123 Chapter Objectives123 Cisco LAN Switches124 Providing Power to Cisco IP Phones126ixCisco Original Power over Ethernet Device Detection127 IEEE Device Detection127 Voice VLAN Support on Cisco IP Phones129 Single-VLAN Access Port130 Multi-VLAN Access Trunk Port132 Native Cisco IOS VLAN Configuration134 CatOS VLAN Configuration136 Chapter Summary138 Review Questions139 Chapter 7 Implementing and Hardening IP Phones141 Chapter Objectives141 Endpoint Configuration Tools and Elements Overview142 Endpoint Basic Configuration Elements143 Device Pool144 Phone Network Time Protocol Reference146 Date/Time Groups148 Cisco Unified CM Group149 Regions151 Locations153 Phone Security Profile155 Device Settings156 Device Defaults157 Phone Button Template157 Softkey Template158 SIP Profile161 Common Phone Profiles162 Phone Configuration Element Relationship162 Phone Auto-registration163 Auto-registration Configuration165 Bulk Administration Tool and Auto-Register Phone Tool167 Auto-Register Phone Tool168 TAPS.

10 Phone Insert Process169 Bulk Administration Tool169 Bulk Provisioning Service170 Phone Template170xImplementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning GuideLine Template171 CSV File172 Phone Validation174 Inserting IP Phones into the CUCM Database175 Manual Configuration176 Endpoint Registration Verification178 Third-Party SIP Phone Configuration179 Chapter Summary182 References182 Review Questions183 Chapter 8 Implementing PSTN Gateways in Cisco Unified CommunicationsManager185 Chapter Objectives185 Analog and Digital Gateways186 Core Gateway Requirements187 Gateway communication Overview188 Gateway Protocol Functions for Cisco Unified Communications ManagerIntegration189 MGCP Gateway Implementation191 Endpoint Identifiers191 MGCP Gateway Support193 MGCP Configuration Backhaul194 MGCP Gateway Configuration: CUCM194 MGCP Gateway Configuration: Cisco IOS Configuration198 MGCP Gateway.