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Cisco Systems, Inc. Response to Request for Proposal

Cisco Systems, Inc. Cisco Systems, Inc. Response to Request for Proposal The State of Utah Division of Purchasing and General Services WSCA-NASPO Master Agreement for Data Communications Products & Services Solicitation JP14001 August 27, 2013 Cisco Systems, Inc. Cisco Systems, Inc. Response to Request for Proposal The State of Utah Division of Purchasing and General Services WSCA-NASPO Master Agreement for Data Communications Products & Services Solicitation JP14001 August 27, 2013 Cisco Systems, Inc. Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134 Cisco Systems, Inc. 1 Cover Letter August 27, 2013 Ms. Jennifer Porter Purchasing Agent/Contract Analyst 1 State Office Building - Suite 3150 Salt Lake City, Utah 84114 Subject: Solicitation JP14001 Dear Ms. Porter: Cisco Systems, Inc. is pleased to submit its technical and cost Proposal through this transmittal letter to the State of Utah and WSCA-NASPO in Response to the above-referenced Request for Proposal (RFP) for Data Communications Products & Services.

Cisco Systems, Inc. is pleased to submit its technical and cost proposal through this transmittal letter to the State of Utah and WSCA-NASPO in response to the above-referenced Request for Proposal (RFP)

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Transcription of Cisco Systems, Inc. Response to Request for Proposal

1 Cisco Systems, Inc. Cisco Systems, Inc. Response to Request for Proposal The State of Utah Division of Purchasing and General Services WSCA-NASPO Master Agreement for Data Communications Products & Services Solicitation JP14001 August 27, 2013 Cisco Systems, Inc. Cisco Systems, Inc. Response to Request for Proposal The State of Utah Division of Purchasing and General Services WSCA-NASPO Master Agreement for Data Communications Products & Services Solicitation JP14001 August 27, 2013 Cisco Systems, Inc. Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134 Cisco Systems, Inc. 1 Cover Letter August 27, 2013 Ms. Jennifer Porter Purchasing Agent/Contract Analyst 1 State Office Building - Suite 3150 Salt Lake City, Utah 84114 Subject: Solicitation JP14001 Dear Ms. Porter: Cisco Systems, Inc. is pleased to submit its technical and cost Proposal through this transmittal letter to the State of Utah and WSCA-NASPO in Response to the above-referenced Request for Proposal (RFP) for Data Communications Products & Services.

2 Cisco is proud of its partnership with WSCA and the Participating States under our current WSCA Data Communications AR-233 contract since 2007. This rich experience has allowed us to fully understand and appreciate the WSCA-NASPO requirements under this RFP from both the OEM and end-user perspectives. Cisco has successfully demonstrated that it is a trusted and reliable vendor and partner. We are tremendously proud of the impacts that we have made in helping our WSCA-NASPO government customers serve, protect, and improve the lives of its citizens and communities. For the past 5+ years, Cisco has provided its offerings to up to 19 Participating States and all the authorized users (local governments, schools, etc.) under those states. From Q1CY2008 Q2CY2013, Cisco has sold over $679 million of its products and services under our current WSCA contract in partnership with 175 authorized resellers across the United States; and to date, we are pleased to have remitted $ million in administrative fees to WSCA and $ million total to those Participating States who also have their own administrative fees.

3 We believe that our Response meets the requirements as called out in this State of Utah/WSCA-NASPO Solicitation JP14001, except as annotated in our Response . If the State of Utah or WSCA-NASPO determines that Cisco s Response is deficient in any way, Cisco respectfully requests to be promptly notified and be given the opportunity to correct any such deficiency. Please forward any questions regarding this solicitation Response to me. My contact information is provided below. On behalf of Cisco , thank you for giving us the opportunity to respond to this RFP and we look forward to continuing a mutually rewarding partnership. Sincerely, Mimi Nguyen Sr. Manager, Public Sector Contracts Management Office Office: l Cell: I Fax: I Email: Cisco Systems, Inc. Solicitation Number JP14001 Cisco Response ii Legal Disclaimer Thank you for the opportunity to submit this non-binding (other than pricing for now-available products listed in our quotes) Proposal for your consideration.

4 Please note that this Proposal may include proprietary, confidential, and/or trade secret information, which, if included, will be clearly marked as such in the Proposal . Any information that Cisco considers to be a trade secret will not be subject to disclosure under any public records act. Cisco Systems, Inc. Solicitation Number JP14001 Cisco Response iii Trademarks Every effort has been made to identify trademark information in the accompanying text. However, this information may unintentionally have been omitted in referencing particular products. Product names that are not so noted may also be trademarks of their respective manufacturers. Cisco is a registered trademark of Cisco Systems, Inc. The Cisco logo is a registered trademark of Cisco Systems, Inc. IOS is a registered trademark of Cisco Systems, Inc. AnyConnect is a registered trademark of Cisco Systems, Inc. CCIE is a registered trademark of Cisco Systems, Inc.

5 WebEx is a registered trademark of Cisco Systems, Inc. IronPort is a registered trademark of Cisco Systems, Inc. Meraki is a registered trademark of Cisco Systems, Inc. Cisco Systems, Inc. Solicitation Number JP14001 Cisco Response iv Table of Contents Cover Letter .. 1 Executive Summary .. 1 Why Cisco .. 2 Company Leadership and Global Workforce .. 2 Cisco Overview .. 2 Company Innovations .. 2 Cisco s Strength and Global Reach .. 2 Customer Satisfaction .. 3 Market leadership and Breadth and Depth of Technology 4 Research and Development .. 5 Conclusion .. 5 Cisco Response to Point-by-Point Requirements .. 6 Appendix A WSCA-NASPO Terms and Conditions with Noted Exceptions ..A-1 Appendix B State of Utah Standard Information Technology Terms and Conditions with Noted Exceptions (For WSCA Contracts and DTS Related Contracts) ..B-1 Appendix C Additional Vendor Terms and Conditions .. C-1 Exhibit A Glossary of Terms.

6 C-7 Acronyms .. 1 List of Figures Figure 1. Cisco s Strength and Global Reach .. 2 Figure 2. Customer Satisfaction: A Cisco Priority .. 3 Figure 3. Market Leadership .. 4 Figure 4. Cisco Borderless Network Architecture .. 20 Figure 5. Cisco Collaboration Architecture .. 21 Figure 6. Cisco Unified Data Center .. 22 Figure 7. MDS 9124e FC Blade Switch for HP c-Class BladeSystem .. 76 Figure 8. MDS FC Blade Switch for IBM BladeCenter .. 76 Figure 9. Cisco Access Switch Benefits .. 79 Figure 10. Cisco s Professional Services Model .. 116 List of Tables Table 1. Service Request Severity Definitions .. 25 Table 2. Automatic Email Alert Escalations for Cisco TAC Service Requests .. 25 Table 3. High-Level Implementation 29 Table 4. Cisco WAAS Features and Benefits .. 40 List of Appendices Appendix A WSCA-NASPO Terms and Conditions with Noted Exceptions Appendix B State of Utah Standard Information Technology Terms and Conditions (For WSCA Contracts and DTS Related Contracts) Appendix C Additional Vendor Terms and Conditions List of Attachments Attachment 1, Cisco Cost Schedule Cisco Systems, Inc.

7 Solicitation Number JP14001 Cisco Response 1 Legal Company Name (include d/b/a if applicable) Cisco Systems, Inc. Federal Tax Identification Number 77-0059951 State of Utah Sales Tax ID Number VC0000118462 Ordering Address To be provided once authorized resellers are selected for each Participating Addendum. This information will be posted on the required website. Same process as today. City State Zip Code Remittance Address (if different from ordering address) To be provided once authorized resellers are selected for each Participating Addendum. This information will be posted on the required website. Same process as today. City State Zip Code Type Corporation Corporate Entity (not tax-exempt) Company Contact Person Mimi Nguyen Telephone Number (include area code) (office) Fax Number (include area code) Companys Internet Web Address Email Address Discount Terms (for bid purposes, bid discounts less than 30 days will not be considered) Days Required for Delivery After Receipt of Order (see attached for any required minimums) The undersigned certifies that the goods or services offered are produced, mined, grown, manufactured, or performed in Utah.

8 Yes No X . If no, enter where produced, etc. We rely on contract manufacturers around the globe for substantially all of our manufacturing needs. We presently use a variety of independent third-party companies to provide services related to printed-circuit board assembly, in-circuit test, product repair, and product assembly. Proprietary software on electronically programmable memory chips is used to configure products that meet customer requirements and to maintain quality control and security. The manufacturing process enables us to Cisco Systems, Inc. Solicitation Number JP14001 Cisco Response 2 configure the hardware and software in unique combinations to meet a wide variety of individual customer requirements. The manufacturing process uses automated testing equipment and burn-in procedures, as well as comprehensive inspection, testing, and statistical process controls, which are designed to help ensure the quality and reliability of our products.

9 The manufacturing processes and procedures are generally certified to International Organization for Standardization (ISO) 9001 or ISO 9003 standards. Our arrangements with contract manufacturers generally provide for quality, cost, and delivery requirements; as well as manufacturing process terms, such as continuity of supply, inventory management, flexibility regarding capacity, quality, and cost management; oversight of manufacturing; and conditions for use of our intellectual property. We have not entered into any significant long-term contracts with any manufacturing service provider. A downloadable Countries of Origin (COO) list will assist you with making the determination of which products are available from TAA-designated countries. This COO list is available to Cisco partners for download through the ordering tool and through Cisco Partner Central < >. Offeror=s Authorized Representative=s Signature See Original for Signature Date August 27, 2013 Type or Print Name Dana Giampetroni Position or Title Director, Finance Cisco Systems, Inc.

10 Solicitation Number JP14001 Cisco Response 1 Executive Summary In a world that is changing quickly, it is essential that governments adopt new technologies and business models based on innovative governance methods and practices to improve public services for citizens. Collaboration, co-production across government sectors, and access to useable information from multiple sources are equally important in attaining these objectives. Government performance relies on innovation and technology to effectively run a connected republic the next phase of e-government transformation where people and communities are at the center of new networks of knowledge, service, trust, and accountability. With our robust portfolio of advanced data communications/networking technologies and world-class offerings, Cisco Systems, Inc. (NASDAQ: CSCO) is committed to supporting Public Sector organizations to build their Next Generation Networks in order to meet the demands of their stakeholders in the 21st century.


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