Competency Assessment - OHE

1 CompetencyAssessment: Assessment : Keeping it manageable and meaningfulDonna Wright, RN,MSCreative Health Care , Issues verses Other Employee IssuesOrganizationalEvolutionCompetency Issues/ProblemsResponse:Response:Educati on andother staff development supportCommitment issues(employee moving in a direction other than the direction of the organizational mission and purpose)Response:Managerial responseManagerial response start with a discussion about commitmentAsk Do you really want to work here HireInitial Ongoing Competency AssessmentCompetency AssessmentWright s Competency Assessment ModelElements of successCompetencies collaboratively identifiedEmployee-centered verificationLeaders create a culture of success++Reflective of the dynamic nature of workVerification method choices are identified and appropriately match the Competency Focused on the organizational missionAlso focused on supporting the categoriesemployeeAssessing all domains of skillTechnicalCriticalThinkingInter-pers onal(del Bueno, 1980)Worksheet for Identifying Ongoing CompetenciesJob Class_____ 1: Brainstorm staff needs in each of the categories listed 2.

2 Prioritize those needs and choose which ones the organization will focus Needs:Priority:Hi-Med-LoWhat are the NEW procedures, policies, equipment, initiatives, affect this job classWhat are the CHANGES in procedures, policies, equipment,initiative, etc. that affect this job are the HIGH RISK aspects of this job. High riskis anythingthat would cause harm, death, or legal action to an individualor the organizationWhat are PROBLEMATIC aspects of this job. These can beidentified through quality management data, incident reports, patient surveys, staff surveys, and any other form of evaluation(flfl)(formal or informal)Reminder: Are there any age-specific aspects in any of the priority areas listed above?ygpf pyf p yAdd age specific aspects to a Competency selected above rather than creating a separateage specific to limit your focus to no more than 10 competencies each to focus on more than that can be confusing and overwhelming for both staff and and employees develop competencies for the job classEach employee is accountable to verify The manager is accountable for creating an environment htheir identified competenciesthat supports Competency achievementCt tttVifi ti MthdCompetency statementDemonstrates the ability to apply customer service principles to the everyday work Methods Submit two customer services peer reviews completed by two different coworkers.

3 Submit one customer service exemplar based on information from a ti t/filbMi l dpatient/family member. May include cards, letters, or patient satisfaction information that identifies you by name. Participate in a case study/discussion group session on customer service. Complete two customer service case DemosObservation ofdaily workPost-testsCase StudiesExemplarsSelf AssessmentPeer ReviewsDiscussiongroupsPresentationsMock EventsSelf AssessmentMethods of CompetencyVerificationPresentationsQI monitorsVision anddaily philosophydaily philosophyLeadershiparticulation ofexpectations Communication StructureLeadershipresponse andfollow through Consequences orlack of consequencesCompetencyAssessmentAssessin g individualabilities+ Resourceslack of consequences ConsistencyQuality ImprovementAssessing group effectivenessTop PrioritiesOther importantAssessed byCompetency AssessmentAssessed byQuality ImprovementAspects of workQuality ImprovementActivitiesEmployee bring evidence of CompetencyManager creates the environment for successReference:Wright, D.

4 (2005).The Ultimate Guide toWright, D. (2005). The Ultimate Guide to Competency Assessment in Healthcare. 3rdEdition. Minneapolis, MN: Creative Health Care you would like more information about this resource or information provided by Donna Wright in this session,feel free to contact Creative Healthcare Management -- i 1 > i `i i i V i i i> > i7 ii v `i v }" } } i i V i -RE &ODVV BBBBBBBBBBBBBBB'HSW $UHD BBBBBBBBBBBBBBB'DWH BBBBBBBBBBBBBBB- i \ > >vv ii` i>V v i V> i} i i` Li - i \ * i i ii` > ` V i V i i }> > v V ii >}i v > } `i i i i V ii` \* \ i` 7 > > i i 7 Vi` i ] V i ] i i ] > i ] i V > >vviV L V > 7 > > i i - Vi` i ] Vi ] i i ] > i]

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