Consumer Directed Employer (CDE) Services ...

1 Consumer Directed Employer (CDE) Services Individual Provider (IP). Employment Handbook | 20220301. E V E R Y L I F E . E V E R Y M O M E N T . E V E R Y D A Y . This manual is property of Consumer Direct Care Network Washington (CDWA) and may not be duplicated in any form without express permission from CDWA. 20220301. TABLE OF CONTENTS APPENDICES. Frequently Used Terms 1 Appendix A: Understanding the Plan of Care 39. Introduction 2 Appendix B: IP Health and Safety Policy 39. General Information 5 Appendix C: Drug and Alcohol-Free Workplace Policy 39. Roles and Responsibilities of CDWA 6 Appendix D: Privacy Awareness 39.

2 Role and Responsibilities of the Appendix E: False Claims Act Summary 39. Client/Authorized Representative 7 Appendix F: Reportable Incidents Policy 39. Your Role and Responsibilities as an IP 10 Appendix G: Complaint Resolution Policy 39. Role and Responsibilities of the CM 12 Appendix H: IP Grievance Policy 39. Working for CDWA 13. Understanding the Plan of Care 14. Nurse Delegation Tasks 15. Policies 15. Workplace Safety 21. Background Checks 23. Leave of Absence 24. DirectMyCare Web Portal 30. Submitting Time 31. Permanent and Temporary Work Week Limits (WWL) 33. Getting Paid 34. SEIU 775 37. SEIU 775 Benefits Group 37.

3 Benefits 38. continued on next page | i 20220301. FREQUENTLY USED TERMS. Administrative hold: Cumulative Career Hours (CCH): Period of time that you are not able to provide paid support to Base wages, set as tiered level based on providers' seniority, your Client because you are out of compliance with one or more counted since July 2005. Electronic Visit Verification (EVV): A. employment requirement. method used to document and verify home IP in-home personal care and respite Services for submitting claims under the Automated Data Processing (ADP): mandated enacted by the 21st Century Cures Act. Payroll processing service used by CDWA.

4 Individual Provider: CareAttend: CDWA employees authorized to provide personal care or respite Mobile application for submitting hours. caregiving support for individuals authorized to receive in-home Client: Services from DSHS. An individual authorized to receive in home personal care Interactive Voice Recognition (IVR): or respite Services from DSHS and is responsible for the Phone-based tool used by CDWA for submitting hours. functions of the managing Employer for Individual Providers. For the purpose of this manual the use of Client includes an Paid time off (PTO): Authorized Representative. Time that an IP is not working while still receiving pay for regular wages.

5 PTO accrual is based upon the CBA. Collective Bargaining Agreement (CBA): The agreement entered into between the State (or any successor Workday: organization) and the Service Employees International Union 775 Human Resources program used by CDWA for hiring and (SEIU 775) (or any successor organization) regarding IP wages, employment files. benefits, and working conditions. Consumer Direct Care Network Washington (CDWA): The legal Employer of Individual Providers for purposes of performing administrative and Employer functions. continued on next page | 1. 20220301. Introduction Welcome to Consumer Direct Care Network Washington (CDWA).

6 We are excited to have you join our team as an Individual Provider (IP). CDWA is part of Consumer Direct Care Network. Since 1997 we have expanded across the nation. We work with individuals who self direct their care in their homes, communities and villages. We do this by building quality service systems and collaborating effectively with state programs. Our foundation is our Mission, Vision and Values. To provide care and support for people in To help people live the Respect | Integrity | Service | Excellence their homes and communities. life they want. Your role as an IP is an important part of fulfilling our Mission, Vision and Values.

7 The care and support you provide to individuals help them live as independently as possible. Important Legal Notice This handbook provides information about your employment. The handbook is not a contract of employment. It is a reference for policies, processes and program requirements both you and Clients must follow. You are expected to read the handbook and understand the information in it. Please ask questions if you do not understand. You can ask the Client, a CDWA team member (such as a Service Coordinator) or a Human Resources staff member. This handbook replaces all earlier versions. CDWA has the right to revise or update any policy, procedure, or information in this handbook at any time.

8 You will be notified of any changes. The most recent version of the handbook can always be found continued on next page | 2. 20220301. Communicating with CDWA. OUR CUSTOMER SERVICE HOURS OUR CONTACT INFORMATION. Monday Friday - 7:00 AM to 7:00 PM Pacific Time Email: Saturday - 8:00 AM to 1:00 PM Pacific Time Toll-Free Phone Number: FOR DEAF AND HEARING IMPAIRED. For deaf and hearing impaired: HELP IN OTHER LANGUAGES: MAIL OFFICE LOCATIONS. If you have to mail something to CDWA, please only send Federal Way mail to our Federal Way office. Our other office locations 3450 S. 344th Way, Suite 200. do not process mail.

9 Federal Way, WA 98001. Our office locations are open: Lacey Monday Friday 8am 5pm. Visitors are welcome by 612 Woodland Square Loop SE, Suite 202. appointment only. Olympia, WA 98503. Spokane Rock Pointe III. 1330 N. Washington Street, Suite 5200. Spokane WA 99201. continued on next page | 3. 20220301. EMAIL CONT. CDWA will send you emails with reminders and other important information. We will never include your personal information (social security number, address) or confidential Client information (name, date of birth, or ProviderOne ID) in a non-secure email. If CDWA needs to communicate sensitive information, we use ZixCorp secure email.

10 For information on how to use Zix mail, please refer to the Zix mail user guide. A genuine email from CDWA will have our company name in the domain name, All CDWA staff are required to use the same format for email signatures. An example of the CDWA signature will be in the following format: Name | Job Title Consumer Direct Care Network | Department, State, or Line of Service (as appropriate). O ce Address City, State Zip P: or Ext. xxx or your state's Consumer Direct website EVERY LIFE. EVERY MOMENT. EVERY DAY. If the email does not end with a CDWA signature as indicated above, it is not from CDWA.