Contents

1 1 2 Table of Contents Contents 1. ABBREVIATIONS/TERMINOLOGY .. 4 2. INTRODUCTION .. 5 3. HOW TO USE THIS MANUAL .. 6 4. MAILBOX ACTIVATOR .. 7 5. ERROR MESSAGES FOR MAILBOX ACTIVATOR .. 12 6. DYNAMIC DNS ACTIVATOR .. 14 7. ERROR MESSAGES FOR DYNAMIC DNS .. 16 8. STATIC IP ACTIVATOR .. 18 9. ERROR MESSAGES FOR STATIC IPs .. 23 10. USER SUPPORT DETAILS .. 24 3 Table of Figures Figure 1: Telkom internet Service Management Tool Login Page .. 5 Figure 2: Telkom internet Service Management Tool Landing Page .. 6 Figure 3: Telkom internet Service Management Tool Manage your mailboxes page .. 7 Figure 4: Telkom internet Service Management Tool Activation of Mailbox Confirmation Page .. 8 Figure 5: Telkom internet Service Management Tool Activation of Mailbox Success Page .. 8 Figure 6: Telkom internet Service Management Tool Mailbox Page .. 9 Figure 7: do Messaging Page.

2 9 Figure 8: Telkom internet Service Management Tool Deactivate Mailbox Page .. 10 Figure 9: Telkom internet Service Management Tool Deactivate Mailbox Confirmation Page .. 10 Figure 10: Telkom internet Service Management Tool Deactivate Mailbox Success Page .. 11 Figure 11: Telkom internet Service Management Tool Login Error Manage Page .. 12 Figure 12: Telkom internet Service Management Tool Check box error message .. 13 Figure 13: Telkom internet Service Management Tool Time-out error message .. 13 Figure 14: Telkom internet Service Management Tool Landing Page .. 14 Figure 15: Telkom internet Service Management Tool Dynamic DNS Activator Page .. 15 Figure 16: Telkom internet Service Management Tool Enabled Dynamic DNS Page .. 15 Figure 17: Telkom internet Service Management Tool Login error Page .. 16 Figure 18: Telkom internet Service Management Tool Selection error message.

3 16 Figure 19: Telkom internet Service Management Tool Session time-out error Page .. 17 Figure 20: Telkom internet Service Management Tool Dynamic DNS Static IP Error .. 17 Figure 21: Telkom internet Service Management Tool Landing Page .. 18 Figure 22: Telkom internet Service Management Tool with activated Static IP's .. 19 Figure 23: Telkom internet Service Management .. 20 Figure 24: TI Service Management Tool pop-up message for deactivation .. 21 Figure 25: Telkom internet Service Management Tool Inactive Static IPs .. 22 Figure 26: Telkom internet Service Management Tool selection error message .. 23 Figure 27: TI Service Management Tool Static IP DDNS Error .. 24 4 1. ABBREVIATIONS/TERMINOLOGY Abbreviation Description CSR Customer Service Representative DDNS Dynamic DNS TI Telkom internet TI SMT Telkom internet Service Management Tool ISP internet Service Provider IP internet Protocol Terminology Description Static IP address A number (in the form of a dotted quad) that is assigned to a computer by an internet service provider (ISP) to be its permanent address on the internet .

4 Subnet A logically visible subdivision of an IP network. /29 - A subnet that consist of 8 IP addresses, with 5 usable IPs and 3 IPs are reserved for technical purposes. 28/ - A subnet that consist of 16 IP addresses, with 13 usable IPs and 3 IPs are reserved for technical purposes. /27 - A subnet that consist of 32 IP addresses, with 29 usable IPs and 3 IPs are reserved for technical purposes. Dynamic IP address Dynamic IP address is an IP address assigned by a DHCP server, verses one that was configured manually. Dynamic DNS A service that lets anyone on the internet gain access to resources on a local network when the internet address of that network is constantly changing. Such resources are typically a Web server, Webcam or a PC for remote control operation. IP Address internet Protocol (IP) addresses are unique numeric identifiers that are needed by every device that connects to the internet .

5 As businesses conduct a greater portion of their daily activities via the internet , so the need for high-speed, reliable broadband access has grown. TI Service Management Tool A Telkom internet application that will enable customers to securely activate Telkom mailbox, Dynamic DNS or Telkom Static IP s online. 5 2. INTRODUCTION Telkom internet has introduced a Telkom internet Service Management Tool (TI SMT) tool to replace what was formerly known as Mailbox Activator , whereby you as the customer can activate or deactivate your electronic mailboxes, Dynamic DNS and Static IP addresses linked to your account. The Telkom internet Service Management Tool can be accessed through the following URL: Figure 1: Telkom internet Service Management Tool Login Page The following important points must be noted: Please use either your Telkom internet access username and password or your email username and password to log into SMT.

6 As a customer you cannot enable or disable a Dynamic DNS service not linked to your account. o A Dynamic DNS service will be in a disabled or inactive status when you join Telkom internet and you will only be able to utilize the Dynamic DNS service once you activate the service on the Telkom internet Service Management Tool (SMT). The email address created during account creation will not be provisioned to the mail platform up until you activate it via Mailbox Activator. 6 3. HOW TO USE THIS MANUAL Contents of the manual: Section 3: Mailbox Activator shows how you can activate and/or deactivate the mailbox (es) linked to your Telkom internet account Section 4: Shows error messages that can be displayed while activating or deactivating a mailbox Section 5: Dynamic DNS Activator shows how you can enable and/or disable the Dynamic DNS linked to your Telkom internet account Section 6: Shows error messages that can be displayed while enabling or disabling Dynamic DNS.

7 Section 7: Static IP Activator shows how you can activate, view and/or deactivate the Static IP(s) linked to your account. Section 8: Shows error messages that can be displayed while activating or deactivating your Static IP addressses. Section 9: User Support provides the contact number for Telkom internet Support After you have logged in the following screen will display Figure 2: Telkom internet Service Management Tool Landing Page 7 4. MAILBOX ACTIVATOR The Telkom internet Service Management Tool has a component called Mailbox Activator tool whereby you can activate or deactivate the Telkom internet electronic mailboxes linked to your account. This means that in cases where you have more than one electronic mailbox but only requires the use of one, for example, you can deactivate the other electronic mailboxes. This will ensure that you use the correct electronic mailbox and/or alias on the account and prevent mails been delivered to the incorrect email address.

8 This puts you as the customer in full control of how you want to use the electronic mailbox (es). Should you have more than one electronic mailbox and want to activate more than one then the same scenarios apply; this tool gives you, the customer, the ability to determine how many mailboxes you actually need and use. The following important points must be noted: You cannot enable or disable mailboxes not linked to your account. In the event that additional mailboxes are required, you can order it via the sales channel provided. All new customer accounts will be in a disabled or inactive status when a customer joins Telkom internet and the customer will only be able to receive and send emails once he/she activates the mailbox (es) needed. Please select Mailbox Activator under My Tools on the left. Figure 3: Telkom internet Service Management Tool Manage your mailboxes page 8 Select the checkbox(es) for mailboxes you wish to activate.

9 Then click on the Submit button. The activation is initiated and Figure 4 is displayed. Figure 4: Telkom internet Service Management Tool Activation of Mailbox Confirmation Page Confirm that that the email address is the one you wish to activate. Then click on the Submit button. The activation is initiated and Figure 5 is displayed. Figure 5: Telkom internet Service Management Tool Activation of Mailbox Success Page Click on the View mailbox status button to go back to the Manage your mailboxes page. 9 Figure 6: Telkom internet Service Management Tool Mailbox Page Once your mailbox is active you can log into it via doMessaging ( ). Figure 7 displays the login page for doMessaging. To login, you must enter the Telkom internet email address (with its corresponding password) of the mailbox which you activated on the Mailbox Activator Tool. Figure 7: do Messaging Page To deactivate a mailbox, follow the same sequence as above - select the checkbox(es) for mailboxes you wish to deactivate on the Manage your mailboxes screen and click the submit button.

10 10 Figure 8: Telkom internet Service Management Tool Deactivate Mailbox Page After clicking the Submit button to deactivate mailbox see confirmation page below Figure 9: Telkom internet Service Management Tool Deactivate Mailbox Confirmation Page Confirm that that the email address is the one you wish to deactivate. Then click on the Submit button. The deactivation is initiated and Figure 10 is displayed 11 Figure 10: Telkom internet Service Management Tool Deactivate Mailbox Success Page 12 5. ERROR MESSAGES FOR MAILBOX ACTIVATOR The following are possible error messages that can be displayed while trying to activate or deactivate your mailbox. If you do not supply a valid username with a corresponding password to login then an error message will display Figure 11: Telkom internet Service Management Tool Login Error Manage Page If you do not select a checkbox before clicking on the Submit button then an error message will display (Figure 12) 13 Figure 12: Telkom internet Service Management Tool Check box error message If you leave the application unattended for a long period of time then an error message will display (Figure 13) Figure 13: Telkom internet Service Management Tool Time-out error message 14 6.