Contents

1 fedex Express Terms and Conditions shipments Effective January 4, 2021. Updated October 14, 2021. Contents shipments Definitions 1. Non-waiver 2. Account numbers 2. Alcoholic beverages 3. Animals, ornamental marine life (including live fish). and animal carcasses 3. Billing 3. Cartage agents 4. Claims 5. Collect on delivery ( ) service 5. Credit terms 6. Dangerous goods 6. Data privacy 7. Declared value and limits of liability (not insurance coverage) 7. Delivery Signature Options 8. Dimensional weight (volumetric weight) 8. Extra-large packages 8. Firearms 8. Fuel and other surcharges 8. Inspection of shipments and identification requirement 8. Liabilities not assumed 9. Limitations on legal actions 9. Money-back guarantee policy 10. Overweight packages 10. Package Consolidators (including fedex Authorized ShipCenter locations, and fedex ShipSite locations at Office Depot and OfficeMax) 11. Package restrictions (size and weight) 11.

2 Packaging and marking 11. Perishables 11. Pharmaceuticals 12. Pickup and delivery 12. Plants and plant materials 12. Prohibited items 12. Proof of delivery 13. Rate quotations 13. Refusal or rejection of shipments 13. Return options 13. Routing and rerouting 13. Service areas 13. Signature releases 14. Tobacco and tobacco products 14. Undeliverable shipments 14. Warranties 14. For the most current updates to the fedex Express Terms and Conditions, please go to fedex Express Terms and Conditions shipments These fedex Express Terms and Conditions, contained in the fedex Service Guide, Shippers may request fedex One Rate pricing for qualifying fedex Express supersede all previous terms and conditions, amendments, supplements, and other prior shipments as an alternative to fedex Standard List Rates, Account-Specific Rates statements concerning the rates and conditions of fedex Express service to which these or fedex Retail Rates. See the fedex One Rate information in the Find Your Rate terms and conditions apply.

3 The contract of carriage as expressed in these terms and section of this Service Guide for details. conditions constitutes the entire agreement between the parties and supersedes all For the most current information regarding areas served and delivery commitments, previous agreements and understandings, whether oral or written, between the parties contact fedex Customer Service at or any agents, affiliates or subcontractors thereof (including fedex Office and Print Services, Inc. and its agents, affiliates and employees [ fedex Office ]) with respect to Definitions the subject matter hereof, and each party warrants that it has not relied and will not be Account-Specific Rates are the rates paid by fedex account holders who have relying upon any evaluation, representation or advice from the other party, its agents, discounts applied to their account and who charge their shipping to their fedex account. affiliates or subcontractors (including any agents, affiliates or employees of fedex Office).

4 Airbill means any shipping document, manifest, label, stamp, electronic entry or except representations expressly made in writing in these terms and conditions. The similar item used to tender shipments to fedex Express for transportation . Originals downloadable version (PDF) of the fedex Express Terms and Conditions at on must be used (photocopies are not accepted). the date of shipment is controlling. The fedex Service Guide consists of the service information at Billable weight and chargeable weight mean the weight used to calculate the rate. serviceguide and the overview of services in the downloadable fedex Service Guide ( The billable weight and chargeable weight are the greater of actual or dimensional weight. and export); , export, import and retail rates; these fedex Express Billable weight may include additional deficit weight when the additional weight results in Terms and Conditions; the fedex Ground Tariff; and the fedex SameDay City Tariff.

5 The a lower shipment charge (excluding fees and surcharges) based on the rate per pound. fedex Express Terms and Conditions and rates in this book and at Business day means Monday through Friday except for the following holidays: make up the contract of carriage under which your shipments are transported, unless Memorial Day New Year's Day modified under a separate agreement. fedex reserves the right to unilaterally modify, Independence Day Constitution Day ( puerto rico only). amend, change or supplement the fedex Service Guide, including, but not limited to, the Labor Day Good Friday ( puerto rico only). rates, services, features of service, and these terms and conditions, without notice. Only Thanksgiving Day Three Kings Day ( puerto rico only). an officer in the Legal department of fedex Corporation or successor positions may Christmas Day authorize a supplement to, or modification, change or amendment of, the fedex Service Observation of holidays is subject to change.

6 Refer to the holiday list at Guide. No other agent or employee of fedex , its affiliates or subsidiaries, nor any other for details. person or party, is authorized to do so. This restriction in modification does not apply to a modification applicable to a single customer and included in a fedex Sales or fedex Business delivery means any delivery that is not a residential delivery. Customer Automation agreement. To the extent a conflict exists between a fedex Sales or Commercial delivery means any delivery that is not a residential delivery. fedex Customer Automation agreement and these fedex Express Terms and Conditions, Consolidator means any person, corporation, partnership or other entity that is the fedex Sales or fedex Customer Automation agreement controls. independent from fedex and derives income from the consolidation of the packages Any failure to enforce or apply a term, condition, or provision of the fedex Service of others for tender to us, including all fedex Authorized ShipCenter locations and Guide shall not constitute a waiver of that term, condition or provision or otherwise entities who have executed a Packaging and Pricing Agreement, Package Consolidator impair our right to enforce or apply such a term, condition or provision in the future.

7 Agreement or Packaging Agreement with fedex . Customer, sender or shipper means the person whose name is listed on the shipments airbill as the sender. The following pages contain the fedex Express Terms and Conditions applicable to the transportation of any package, document, envelope, skid, container or other item by fedex fedex , fedex Express, our, us and we refer to Federal Express Corporation Express Services (including fedex SameDay, fedex First Overnight, fedex Priority and its officers, employees and agents (but does not include cartage agents). Overnight, fedex Standard Overnight, fedex 2 Day , fedex 2 Day, fedex Express Saver, fedex Express Freight means fedex First Overnight Freight, fedex 1 Day Freight, fedex SameDay Freight, fedex First Overnight Freight, fedex 1 Day Freight, fedex 2 Day fedex 2 Day Freight and fedex 3 Day Freight unless the context requires otherwise. Freight and fedex 3 Day Freight), including, but not limited to, any such items tendered by fedex One Rate is a pricing option for fedex Express shipments that includes any customers utilizing fedex electronic shipping systems, manifests, airbills, labels, shipping applicable residential surcharges, delivery area surcharges and fuel surcharge.

8 fedex One software and stamps when shipping between points within the , including Hawaii and Rate is subject to other charges including, but not limited to, on-call pickup, Saturday Alaska. See the International Shipments section when shipping to or from international delivery, fedex Delivery Signature Options, additional declared value, and address or points, including points between puerto rico and the See the fedex Ground Tariff account corrections. Shippers are required to use fedex Express packaging and fedex when shipping by fedex Ground and the fedex SameDay City Tariff when shipping by Express shipping services ( fedex First Overnight, fedex Priority Overnight, fedex fedex SameDay City. Standard Overnight, fedex 2 Day , fedex 2 Day and fedex Express Saver). To qualify If there is a conflict between these terms and conditions and the terms and for fedex One Rate pricing, fedex envelopes must weigh 10 lbs. or less, and fedex paks, conditions on any fedex airbill, manifest, stamp, shipping label or other transit boxes and tubes must weigh 50 lbs.

9 Or less. documentation, the terms and conditions in the fedex Service Guide, as amended, Freight means any single piece, skid or freight handling unit with a chargeable weight modified, changed or supplemented, will control. greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound. Rates and service quotations by our employees and agents are based upon information you provide, but final rates and service may vary based upon the shipment Freight handling unit means any piece, skid, pallet, carton, crate or cargo that is unitized actually tendered and the application of these terms and conditions. Rates quoted will or bundled and individually identified with or without a forkliftable base. vary depending on whether (1) the shipper is a fedex account holder and (2) the shipper Guide or Service Guide means the fedex Service Guide, as modified, amended has discounts applied to his or her account. or supplemented.

10 Shippers will be quoted fedex Standard List Rates if they have a valid fedex In good credit standing means: (1) that payment on the fedex account is current;. account, do not have discounts applied to their account and if they charge their (2) the account is not in cash-only status; and, (3) for commercial or business accounts, shipping to their account. the balance does not exceed the credit limit established by fedex . Shippers will be quoted Account-Specific Rates if they have a valid fedex account, have discounts applied to their account and if they charge their shipping Length is the longest side of a package. to their account. Overcharge means a charge based on an incorrect rate; an incorrect special handling Shippers will be quoted fedex Retail Rates for shipments originating in the fee; billing a service other than the service selected for the package; billing based on that are paid for by cash, check, debit or credit card instead of being charged to incorrect package or shipment weight; billing to the wrong account number; or any other a valid fedex account.