Contents

1 1 2 Table of Contents Contents 1. ABBREVIATIONS/TERMINOLOGY .. 4 2. INTRODUCTION .. 5 3. HOW TO USE THIS MANUAL .. 6 4. MAILBOX ACTIVATOR .. 7 5. ERROR MESSAGES FOR MAILBOX ACTIVATOR .. 12 6. DYNAMIC DNS ACTIVATOR .. 14 7. ERROR MESSAGES FOR DYNAMIC DNS .. 16 8. STATIC IP ACTIVATOR .. 18 9. ERROR MESSAGES FOR STATIC IPs .. 23 10. USER SUPPORT DETAILS .. 24 3 Table of Figures Figure 1: telkom Internet Service Management Tool Login Page .. 5 Figure 2: telkom Internet Service Management Tool Landing Page.

2 6 Figure 3: telkom Internet Service Management Tool Manage your mailboxes page .. 7 Figure 4: telkom Internet Service Management Tool Activation of Mailbox Confirmation Page .. 8 Figure 5: telkom Internet Service Management Tool Activation of Mailbox Success Page .. 8 Figure 6: telkom Internet Service Management Tool Mailbox Page .. 9 Figure 7: do Messaging Page .. 9 Figure 8: telkom Internet Service Management Tool Deactivate Mailbox Page .. 10 Figure 9: telkom Internet Service Management Tool Deactivate Mailbox Confirmation Page.

3 10 Figure 10: telkom Internet Service Management Tool Deactivate Mailbox Success Page .. 11 Figure 11: telkom Internet Service Management Tool Login Error Manage Page .. 12 Figure 12: telkom Internet Service Management Tool Check box error message .. 13 Figure 13: telkom Internet Service Management Tool Time-out error message .. 13 Figure 14: telkom Internet Service Management Tool Landing Page .. 14 Figure 15: telkom Internet Service Management Tool Dynamic DNS Activator Page .. 15 Figure 16: telkom Internet Service Management Tool Enabled Dynamic DNS Page.

4 15 Figure 17: telkom Internet Service Management Tool Login error Page .. 16 Figure 18: telkom Internet Service Management Tool Selection error message .. 16 Figure 19: telkom Internet Service Management Tool Session time-out error Page .. 17 Figure 20: telkom Internet Service Management Tool Dynamic DNS Static IP Error .. 17 Figure 21: telkom Internet Service Management Tool Landing Page .. 18 Figure 22: telkom Internet Service Management Tool with activated Static IP's .. 19 Figure 23: telkom Internet Service Management.

5 20 Figure 24: TI Service Management Tool pop-up message for deactivation .. 21 Figure 25: telkom Internet Service Management Tool Inactive Static IPs .. 22 Figure 26: telkom Internet Service Management Tool selection error message .. 23 Figure 27: TI Service Management Tool Static IP DDNS Error .. 24 4 1. ABBREVIATIONS/TERMINOLOGY Abbreviation Description CSR Customer Service Representative DDNS Dynamic DNS TI telkom Internet TI SMT telkom Internet Service Management Tool ISP Internet Service Provider IP Internet Protocol Terminology Description Static IP address A number (in the form of a dotted quad) that is assigned to a computer by an Internet service provider (ISP) to be its permanent address on the Internet.

6 Subnet A logically visible subdivision of an IP network. /29 - A subnet that consist of 8 IP addresses, with 5 usable IPs and 3 IPs are reserved for technical purposes. 28/ - A subnet that consist of 16 IP addresses, with 13 usable IPs and 3 IPs are reserved for technical purposes. /27 - A subnet that consist of 32 IP addresses, with 29 usable IPs and 3 IPs are reserved for technical purposes. Dynamic IP address Dynamic IP address is an IP address assigned by a DHCP server, verses one that was configured manually.

7 Dynamic DNS A service that lets anyone on the Internet gain access to resources on a local network when the Internet address of that network is constantly changing. Such resources are typically a Web server, Webcam or a PC for remote control operation. IP Address Internet Protocol (IP) addresses are unique numeric identifiers that are needed by every device that connects to the Internet. As businesses conduct a greater portion of their daily activities via the Internet, so the need for high-speed, reliable broadband access has grown.

8 TI Service Management Tool A telkom Internet application that will enable customers to securely activate telkom mailbox, Dynamic DNS or telkom Static IP s online. 5 2. INTRODUCTION telkom Internet has introduced a telkom Internet Service Management Tool (TI SMT) tool to replace what was formerly known as Mailbox Activator , whereby you as the customer can activate or deactivate your electronic mailboxes, Dynamic DNS and Static IP addresses linked to your account. The telkom Internet Service Management Tool can be accessed through the following URL: Figure 1: telkom Internet Service Management Tool Login Page The following important points must be noted: Please use either your telkom Internet access username and password or your email username and password to log into SMT.

9 As a customer you cannot enable or disable a Dynamic DNS service not linked to your account. o A Dynamic DNS service will be in a disabled or inactive status when you join telkom Internet and you will only be able to utilize the Dynamic DNS service once you activate the service on the telkom Internet Service Management Tool (SMT). The email address created during account creation will not be provisioned to the mail platform up until you activate it via Mailbox Activator. 6 3. HOW TO USE THIS MANUAL Contents of the manual: Section 3: Mailbox Activator shows how you can activate and/or deactivate the mailbox (es) linked to your telkom Internet account Section 4: Shows error messages that can be displayed while activating or deactivating a mailbox Section 5: Dynamic DNS Activator shows how you can enable and/or disable the Dynamic DNS linked to your telkom Internet account Section 6: Shows error messages that can be displayed while enabling or disabling Dynamic DNS.

10 Section 7: Static IP Activator shows how you can activate, view and/or deactivate the Static IP(s) linked to your account. Section 8: Shows error messages that can be displayed while activating or deactivating your Static IP addressses. Section 9: User Support provides the contact number for telkom Internet Support After you have logged in the following screen will display Figure 2: telkom Internet Service Management Tool Landing Page 7 4. MAILBOX ACTIVATOR The telkom Internet Service Management Tool has a component called Mailbox Activator tool whereby you can activate or deactivate the telkom Internet electronic mailboxes linked to your account.