Crew Trainer Job Profile - McDonald's

1 crew Trainer Job Profile JOB DESCRIPTION. Position Purpose To develop crew to deliver an exceptional customer experience every time, while leading by example and following our Policies and Procedures. Principal Accountabilities Your main responsibilities are as a crew person however, as a crew Trainer you have some extra responsibilities . They cover the following three areas;. PEOPLE. As a crew Trainer , you provide relevant training to develop crew and provide regular feedback on performance. This ensures crew are offered continuous development to help keep them engaged and deliver better levels of QSC. These responsibilities include;. Follow and reinforce basic people minimums (eg. uniforms, punctuality). Use the crew Trainer 's Guide to me-Learning when training crew on a new task or station Explain to crew the how to' and why' behind McDonald's policies and procedures Provide appreciative feedback for good performance and constructive feedback when required Ensure crew remain focused on tasks Complete required number of SOCs per shift Recommend training needs to the restaurant's Training Coordinator or Training Manager Support the Open Door policy by being available for crew to come to you for help and advice RESTAURANT STANDARDS.

2 As a crew Trainer , your role is to follow McDonald's standards and reinforce these with crew . This ensures that everyone is delivering the highest levels of customer service, in a clean and safe environment. These responsibilities include;. Role model performance standards for all stations Provide regular feedback to crew on shift targets ( KVS/service times, waste). Actively reinforce food safety, cleanliness and sanitation procedures Follow and reinforce all workplace safety and security procedures Record and act upon any hazards identified during a shift Monitor crew working around you and provide guidance as required BUSINESS RESULTS. As a crew Trainer , you are aware of the goals and targets of the restaurant. This ensures that everyone's actions contribute towards achieving them.

3 These responsibilities include;. Support the Management Team in executing plans to achieve restaurant goals and shift targets eg. waste, yields, CSO. PERSONAL STYLE (who I am). Patient You respond in a calm manner when faced with challenging or difficult circumstances Driven You apply extra effort to help achieve restaurant goals and look for learning and development opportunities Responsible You undertake duties that may go beyond the scope of normal day to day tasks ORGANISATIONAL KNOWLEDGE (what I know). Essential before commencing role: You consistently follow all McDonald's Policies and Procedures You effectively use training tools and resources You are competent in all stations in at least one area ( Front, Back or McCaf ). You have a good working knowledge of products You are familiar with McDonald's acronyms and language Desirable before commencing role: You are competent on all stations in all areas ( Front, Back and McCaf ).

4 The Ultimate Guide to crew Training Recruit: crew Trainer Job Profile Author/Owner: Ana Curdija National Training Version: March 2013. Authorised: Lisa Apthorpe National Training Manager Replaces: February 2011. crew Trainer Job Profile JOB EXPERIENCES (what I've done). A general understanding of or prior experience in the areas of: Training and/or Coaching Workplace safety Food Safety and Sanitation Dealing with customers Working in teams Use of technology COMPETENCIES. COMMUNICATES EFFECTIVELY and CANDIDLY. Ability You use written and verbal information clearly, concisely and in a timely manner. You demonstrate positive body language and understand the impact this can have on the message. Your communication technique suits the situation. Listens You listen carefully to different opinions and ideas.

5 You ask questions to understand others points of view. Respect You communicate in a way that demonstrates respect for individual differences. PUTS the CUSTOMER FIRST. Balances Priorities You focus on the right priorities at the right time to ensure that customers are delivered exceptional QSC. Direction You provide direction to others to help maintain an organised and productive shift. ADJUSTS to CHANGE and INNOVATION. Problem Solving You approach problems with curiosity and an open-mind. You suggest solutions to problems and play a role in implementing them, even if it was not your own suggestion. You identify and communicate opportunities to improve systems and processes within the restaurant. Adaptation You quickly pick up and adapt to new ways of doing things and technology.

6 HELPS OTHERS GROW. Coaching You actively seek out opportunities to coach and develop others. You identify and take action to resolve performance opportunities. Feedback You provide feedback to help others improve their performance and share your own expertise and experience with others. Respect for Diversity You demonstrate respect for differences in everyone. You are comfortable and confident dealing with all levels of experience and responsibility within the restaurant (eg. crew through to Management). DEVELOPING LEADER. Decision Making You are comfortable making decisions within the boundaries of your role. Decisions you make align with McDonald's Policies and Procedures, Values and restaurant goals. Leader You support Management by leading crew to assist with planning, organising and executing the shift plan.

7 You lead other crew in a fair and consistent manner. Alignment Your own behaviour and actions align to McDonald's Policies and Procedures. You actively promote and demonstrate commitment to McDonald's Values. SUPPORTS the BUSINESS. Problem Solving You take the initiative to resolve routine problems and you understand when issues should be referred to a Manager. Demonstrate You personally uphold McDonald's Policies and Procedures and acts as a role model for other crew . ACHIEVES THROUGH TEAMWORK. Team Player You readily involve others to accomplish individual and team goals. You volunteer to support and coach others. Contribution You make a personal and constructive contribution to teams you are involved with eg. Training Team. Builds Relationships You work with others to achieve results and engage those around you by demonstrating a positive attitude and commitment to achieving results.

8 The Ultimate Guide to crew Training Recruit: crew Trainer Job Profile Author/Owner: Ana Curdija National Training Version: March 2013. Authorised: Lisa Apthorpe National Training Manager Replaces: February 2011.