CSPC Upgrade Guide - Cisco

1 CSPC Collection Platform Software Upgrade User Manual June 2022 Cisco Systems, Inc. Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

2 IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR Cisco REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. Cisco AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

3 IN NO EVENT SHALL Cisco OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF Cisco OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers.

4 Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. CSPC Collection Platform Software Upgrade User Manual 2021 Cisco Systems, Inc. All rights reserved. C O N T E N T S CSPC Collection Platform Software Upgrade User Manual Contents Introduction .. 1 Upgrade Requirements .. 1 Enable Auto Upgrade Capability .. 3 Upgrade a collector version older than CSPC .. 3 Upgrade a collector from version and later .. 3 Upgrade Using UI .. 3 Server Connection Setup .. 3 Software Updates Tab .. 5 Configure Automatic Updates .. 8 Upgrade Using Admin Shell .. 9 Manual Upgrade .

5 11 Upgrade Sequence from previous versions .. 11 Confirm the Current versions .. 11 Apply JeOS Package .. 12 Apply Service Pack (SP) .. 13 Admin Shell Commands .. 1 Software Update Commands .. 1 Appliance Config Commands .. 5 1 C H A P T E R Introduction The Cisco Common Service Platform Collector (CSPC) is an SNMP-based tool that discovers and collects information from the Cisco devices installed on your network. The CSPC software provides an extensive collection mechanism to gather various aspects of customer device data. Information gathered by the collector is used by several Cisco Service offers, such as Smart Net Total Care, Partner Support Service, and Business Critical Services. The data is used to provide inventory reports, product alerts, configuration best practices, technical service coverage, lifecycle information, and many other detailed reports and analytics for both the hardware and operating system (OS) software.

6 Cisco releases Collection Platform Software upgrades periodically. These upgrades include new features, support for new devices, improved performance, or improved security for already deployed collectors at customer/partner locations. Users can apply these upgrades through the Software Updates tab of the collector user interface (UI) or admin shell (CLI). Collector versions and later are eligible to Upgrade to latest version without having to redeploy a new image on their collector appliances. Note It is highly recommended to Upgrade the Collection Platform software to the latest version. Upgrade Requirements Connection to the list of Cisco servers (IP's and ports) in the below table is needed for the collector to communicate with them.

7 In addition, the CCO login credentials that is registered and associated to the service contract is also needed. Before upgrading make sure the date and time of the collector appliance is accurate with respect to the installed location time zone or else the appliance might be at risk to fail communicating with Cisco . Table 1-1 Requirements Host Name IP Address Port HTTPS (TCP/443) outbound HTTP (TCP/80) and HTTPS (TCP/443) outbound HTTPS (TCP/443) outbound Chapter 1 Introduction Upgrade Requirements Note The reference to service above represents any of the Cisco Services products (PSS, SNTC, and others). 2 C H A P T E R Enable Auto Upgrade Capability Following are the recommended options for collector upgrades to enable the Software Updates tab.

8 This tab provides the capability to schedule automated upgrades and perform manual upgrades directly in the UI. There are alternative approaches for the Upgrade noted below. Upgrade a collector version older than CSPC Step 1 Perform a new collector installation with either OVA, ISO or ISO. Login with CCO Credential to navigate to the Download center for available images. Upgrade a collector from version and later Use the Software Updates tab in the CSPC UI to update the software to latest available CSPC version. Refer to Upgrade Using UI. Note If you are on CSPC or and if you try Upgrade , there is a chance of facing a scenario with download fail. You can see logs in /opt/LCM/logs/install file as shown below " ========== [Fri Nov 16 09:30:36 EST 2018] Starting download operation ++++++++++++ ~~~~~~~~ ASD-DOWNLOAD: Getting File details from the server /opt/LCM/tmp/ ~~~~~~~~~~~~~~~~~~ % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed Chapter 2 Enable Auto Upgrade Capability 104 839 104 839 0 0 2064 0 --: --: -- --: --: -- --: --: -- 18644 RetVal:0 ASD-DOWNLOAD: Checksum error.

9 downloaded file is corrupted. (5cbfed16c7e93db9a6c829cd7a825723, 6f7907d0fbaa6f860aa32a1642155d50)" To resolve, contact support team Chapter 2 Enable Auto Upgrade Capability Software Update Available Notification Software Update Available Notification You get a notification in CSPC and later versions after you login if new software update is available. Upgrade Using UI Use the Software Updates tab or the links on the Home screen to set up the server connection, update the collector version, and schedule the updates. Figure 2-1 Menu Option The options provided in collection platform software updates are: Server Connection Setup Software Updates Tab Configure Automatic Updates Server Connection Setup Before downloading a software image, you must first establish the connection to the Cisco server that provides the software images.

10 To verify the connection to Cisco s image server, perform the following steps: Step 1 Click the Connect to collection platform software updates server link, then enter your CCO ID credential. Chapter 2 Enable Auto Upgrade Capability Upgrade Using UI Figure 2-2 Connecting to server Step 2 Click Enable. Once the connection is established successfully the below screen appears. Step 3 Click Disable to cut the connection. Figure 2-3 Connected to Server Note The CCO ID and password prompt is to comply with export regulations. Cisco s server software repository uses the CCO ID authentication to block attempted image downloads to any restricted country. This credential is not same as the CSPC login. Only users who have a download enabled CCO ID can access the software updates page.